Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

ASSISTANT RESTAURANT GENERAL MANAGER – MILLER & LUX

We are seeking an experienced and dynamic Assistant Restaurant General Manager to help lead Miller & Lux. This hands-on leadership role is responsible for supporting all aspects of restaurant operations while cultivating an exceptional guest experience, inspiring a high-performing team, and driving operational excellence. The ideal candidate is a relationship-focused hospitality professional who thrives in a luxury environment, enjoys being present on the floor, and is passionate about delivering highly personalized service. This leader will work closely with the Restaurant General Manager, culinary teams, resort leadership, and Club operations to ensure seamless experiences for guests, members, and residents alike.

Miller & Lux is renowned restaurateur Tyler Florence's modern interpretation of the classic American steakhouse, celebrating exceptional ingredients, genuine hospitality, and unforgettable dining experiences. Located at Four Seasons Resort Hualālai, Miller & Lux combines refined culinary excellence with the relaxed sophistication of Hawai‘i's most celebrated luxury destination. Designed as a gathering place for resort guests, Club members, and residents, the restaurant delivers personalized service, elevated cuisine, and meaningful connections in a setting that is both elegant and welcoming.

WHAT YOU’LL DO

• Lead, coach, and develop managers and team members, fostering a culture of excellence, engagement, and accountability.

• Create exceptional, personalized dining experiences for guests, Club members, and residents.

• Maintain a visible presence on the floor and build meaningful relationships with guests and members.

• Anticipate guest needs, manage special requests, and ensure effective service recovery when needed.

• Oversee daily restaurant operations to ensure seamless, efficient, and high-quality service.

• Uphold exceptional standards of cleanliness, organization, and presentation throughout the restaurant.

• Collaborate with culinary, beverage, Club, and resort teams to deliver a cohesive and elevated guest experience.

• Support recruitment, onboarding, training, and performance development initiatives.

• Assist in managing labor costs, scheduling, purchasing, inventory, and operational expenses to achieve business objectives.

• Partner with culinary leadership to ensure menu quality, consistency, and alignment with guest preferences and seasonal offerings.

• Monitor the physical condition of the restaurant and help maintain facilities and equipment to Four Seasons standards.

• Complete administrative responsibilities including reporting, compliance, communication, and operational follow-up.

• Provide hands-on support during peak periods, special events, and business demands while leading by example.

• Contribute to a collaborative, positive, and service-focused team environment that reflects the values of Four Seasons Resort Hualālai

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage.

• Minimum three years of leadership experience within luxury hospitality, fine dining, resort, club, or lifestyle-driven food and beverage operations.

• Strong understanding of front-of-house operations and guest engagement.

• Demonstrated success leading teams in highly personalized, service-focused environments.

• Excellent communication, relationship-building, and interpersonal skills.

• Strong business acumen with experience in labor management, budgeting, and cost controls.

• Ability to balance elevated luxury standards with the relaxed sophistication of a Hawai‘i resort environment.

• Passion for team development, mentoring, and creating a culture of excellence.

• College degree in Hospitality Management, Restaurant Management, or a related field preferred.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $69,000 - $83,000

• An on-site Physical Therapist

• 24-hour access to Indoor and Outdoor Gym

• Holiday, Vacation & Sick pay

• Robust Benefit Plan

• Company Match 401K Plan

• Laundered Employee Uniform

• Free employee meals prepared by the Four Seasons Culinary ‘Ohana

• Complimentary stays at Four Seasons Worldwide

• Training and Development Opportunities

• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf