Job Description

Explore our very big world.

We are looking for a passionate Assistant Restaurant & Banqueting Manager to join our wonderful team at London Marriott Hotel Maida Vale.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you’ll make.

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

Perks you deserve.

You’ll be supported in and out of the workplace through:

• Enjoy complimentary meals on duty
• Save while dining with 20% off food & beverage in all participating Marriott Hotels and 50% off in one of the Central London Marriott Cluster properties
• Travel smarter with discounted stays at over 9000 Marriott International hotels worldwide
• Be celebrated through awards and recognition celebrations
• Access 24/7 confidential wellbeing support in our Wisdom App
• Stay active with our Cycle to Work Scheme
• Plan confidently for the future with our supportive company pension scheme
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• Work alongside some amazing talent- award winning, experienced hospitality professionals
• Access to major high street discounts so you can treat your friends and family as required

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

About the Job

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service and health & safety culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.
• Assists the Food & Beverage Manager with daily operations, staff planning, ordering and purchase

LONDON MARRIOTT MAIDA VALE

Surrounded by legendary attractions, London Marriott Hotel Maida Vale is a stylish fixture on the Northwest London cityscape. Here, we celebrate our uniqueness. We celebrate the dreamers who make their own mark, and with good reason.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.