Job Description

We like to stay one step ahead. So, we’re looking for an Assistant Reservations Manager who brings precision, passion, and a keen eye for detail to every booking. You’ll support a seamless reservations process while championing our ‘one team’ approach—ensuring every guest interaction, from inquiry to arrival, is handled with care and efficiency.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Supporting reservations operations – overseeing daily booking activities, inventory management, and rate accuracy
• Leading by example – guiding the reservations team to deliver timely, accurate, and personalized service
• Monitoring performance – analyzing trends, forecasts, and reports to optimize occupancy and revenue
• Coordinating across departments – working closely with Front Office, Sales, and Revenue teams to ensure alignment
• Handling guest and partner communications – responding to inquiries, resolving concerns, and ensuring satisfaction
• Maintaining systems – ensuring all reservations are correctly entered and managed in systems like Opera

What we need from you:

● Minimum Diploma or equivalent; degree in Hospitality or related field preferred
● 2–3 years’ experience in reservations, front office, or revenue-related roles
● Strong knowledge of reservation systems (Opera or similar preferred)
● Excellent command of spoken and written English; additional languages are an advantage
● Strong analytical, organizational, and problem-solving skills
● Attention to detail and ability to manage multiple priorities
● Confident communicator with a collaborative mindset
● Willingness to work flexible hours, including weekends and holidays

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance—always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. Through our myWellbeing framework, we are committed to supporting your health, lifestyle, and workplace wellbeing.

So, join us and you’ll become part of our ever-growing global family.