Job Description

Your Day to Day

As a Cluster Assistant Reservations Manager, you will support the Reservations and Revenue team in managing room inventory, booking channels, and reservation processes across multiple Holiday Inn Express hotels within the SAMHI portfolio.

Key responsibilities include:

• Assist in managing reservations operations across the cluster hotels.
• Ensure all bookings are processed accurately in the PMS and reservation systems.
• Monitor reservation channels including IHG CRS, OTA, GDS, and direct bookings
• Support revenue strategies to maximize occupancy and ADR.
• Handle guest reservation inquiries, modifications, and special requests.
• Maintain accurate room inventory, rate codes, and booking details.
• Generate reservation reports and assist with forecasting.
• Work closely with Sales, Front Office, and Revenue Management teams.
• Support training and supervision of reservation team members.

What We Need From You

• Bachelor’s Degree or Diploma in Hospitality Management or related field
• 5 years’ experience in hotel reservations, front office, or revenue operations.
• Experience with Oasis PMS, IHG reservation systems, CRS, and distribution channels preferred.
• Strong communication, analytical, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

What We Offer

At IHG, we provide opportunities for our colleagues to grow and succeed.

Benefits include:

• Competitive salary and benefits package
• IHG employee room discount globally
• Training and career development opportunities
• A supportive and inclusive work culture

EXTERNAL JOB POSTING (IHG Careers Style)

Cluster Assistant Reservations Manager
Holiday Inn Express – SAMHI Hotels Portfolio | India

About the Role

We are looking for a Cluster Assistant Reservations Manager to support reservations operations across multiple Holiday Inn Express hotels within the SAMHI portfolio

This role plays an important part in ensuring that reservations are handled efficiently, guest expectations are exceeded, and revenue opportunities are maximized.

Key Responsibilities

• Support daily reservations operations across the hotel cluster.
• Ensure accurate management of bookings through IHG reservation systems and PMS
• Monitor reservation channels including direct bookings, OTA, and corporate accounts
• Coordinate with Revenue, Sales, and Front Office teams.
• Assist in inventory control and rate management.
• Handle guest inquiries and booking modifications.
• Maintain high service standards aligned with IHG brand guidelines

Required Qualifications

• Hospitality degree or relevant experience.
• Minimum 5 years’ experience in hotel reservations or front office operations
• Experience using Oasis PMS / reservation platforms preferred.
• Strong attention to detail and guest service skills.

Why Join IHG?

At IHG Hotels & Resorts, we believe our people are our greatest asset. Joining our team means becoming part of a global family where you can grow your career while delivering True Hospitality for Good

Benefits include:

• 5-day work week
• On-duty meals
• Medical insurance & ESIC (as applicable)
• Learning & development opportunities
• Employee stay and F&B discount across IHG hotels (as applicable)
• Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)