Job Description

Assistant Repairs Manager

Wisconsin Distribution Center

12885 104th Street, Pleasant Prairie, WI 53158

Are you a proven leader who enjoys working with customers and supporting repair operations? Join us as an Assistant Repairs Manager and help lead a high‑performing team, supporting customers with product questions and returns. Work hands-on to maintain efficient processes, identify improvement opportunities, and ensure we deliver the exceptional service that Uline is known for.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Hours: Monday - Friday, 8:30 AM to 5 PM.

Position Responsibilities

• Manage a team of Technical Service Representatives, providing regular feedback, guidance and support to help your team succeed.

• Handle escalated customer product concerns and provide technical support through email and on the phone to prevent unnecessary product returns.

• Facilitate trainings on new processes and procedures to increase efficiency and ensure legendary service.

• Support the repair of products returned by customers including packaging tools and equipment.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• 7+ years of electrical and mechanical experience - with 5+ years of customer support experience.

• Experience in a leadership or supervisory role.

• Strong knowledge of general repairs and maintenance.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center with complimentary personal trainers.

• Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace All new hires must complete a pre-employment hair follicle drug screening

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Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!