Job Description

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

We’re looking for a dynamic, detail-oriented Assistant Regional Sales Manager to help support and grow our network of independent luxury retailers across the Midwest. This hybrid role blends strategic sales support with administrative precision — perfect for someone who thrives both on the road and behind the scenes. You’ll work closely with the Regional Sales Manager and Sales team to ensure our retailers feel supported, our brand shines in every store, and our operations run smoothly from order to delivery.

As you scale up in your role and start to master the behind-the-scenes work, you will also be given the opportunity to manage a small book of business. You would be accountable for visiting your assigned accounts, maximizing POS opportunities, and ensuring that Jellycat always looks great in their stores. This role could be a great potential steppingstone for someone looking to accelerate their sales career.

If you’re passionate about building relationships, love making things run like clockwork, and are inspired by beautiful products and premium retail, this could be the role for you.

You'll be:

Supporting Sales & Account Management

• Acting as a key liaison between the Regional Sales Manager and our wholesale customers.

• Helping manage an existing territory of 80–100 accounts by preparing materials, coordinating follow-ups, and ensuring seamless communication.

• Assisting in the onboarding of new luxury retailers by managing setup, documentation, and training support.

• Scheduling and confirming store visits, events, and trainings; maintaining a consistent touchpoint calendar for priority accounts.

• Helping to track performance against territory sales targets, and preparing reports, presentations, and customer-facing decks (PowerPoint).

• Providing support for Regional Sales Managers who are on PTO by assisting with ordering during their absence.

Order & Inventory Coordination

• Entering and managing sales orders via MarketTime or SAP.

• Monitoring stock availability, backorders, and allocations across warehouses, keeping customers and internal partners informed.

• Sending order confirmations and delivery updates to customers.

• Coordinating with Credit, Warehouse, and Customer Service to ensure accurate and timely order fulfillment.

Merchandising & Brand Representation 

• Helping to implement visual merchandising guidelines across the territory.

• Gathering and documenting photos, feedback, and observations from customer visits for brand consistency and leadership visibility.

• Supporting product launches with sample coordination, order tracking, and customer education.

• Assisting in preparation for seasonal product drops, trade events, and key market moments.

Administration & Internal Communication

• Maintaining up-to-date retailer information and sales data across internal systems.

• Raising credits, returns, and new account setup forms when necessary.

• Helping troubleshoot common customer queries related to shipping, payments, or availability.

• Acting as a go-to resource for the Sales team’s administrative needs.

Key Accounts Support

• Visiting National/Key accounts in your territory, provide feedback to the Key Account Manager, and assist with visual merchandising in these doors as needed.

• Acting as the connection point between RSMs and the Key Accounts team.

Managing a Territory

• After ramping up in your role, managing a small book of business and traveling within assigned territory to ensure retailers receive in-person visits as needed.

• Passionately representing Jellycat and promoting brand awareness within the existing territory account base.

• Working with your Team Leader to understand account tiers and determine travel schedules.

• Meeting sales growth and budget targets.

• Evaluating which existing retailers do or do not meet Jellycat merchandising and brand standards.

• Navigate tough conversations when closing accounts that do not meet Jellycat standards.

You'll have:

• 2–4 years’ experience in a Sales Support, Sales Coordinator, or Assistant Sales Manager role — preferably in retail wholesale, consumer goods, or premium brands.

• Strong customer service and communication skills — you’re friendly, professional, and confident working with luxury accounts.

• Strong organizational skills with the ability to manage competing deadlines.

• Proficiency in Excel, Outlook, and PowerPoint; SAP or MarketTime experience a plus.

• A natural attention to detail and a proactive mindset — you spot problems before they escalate.

• A passion for Jellycat and our whimsical, high-quality brand.

• A collaborative spirit — you’re a self-starter, but you love being part of a team that’s building something special.

Our Perks & Benefits:

• Discretionary Bonus - All employees are eligible for a discretionary annual bonus based on the success of the company.

• Medical, Dental, Vision and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through VSP. Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.

• 401(k) - Eligible for Safe Harbor 401(k) Plan with 100% employer match up to 5% and immediate vesting.

• Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.

• Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.

• Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Compensation:

• $75,000K - $85,000K