Job Description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Assistant Regional Operations Manager

Based in Basildon – Working across South East area

£47,169 - £49,652 per year (plus Company Car)

40 hours per week – Monday to Friday, 8am to 4:30pm

We have new and exciting opportunity for an Assistant Regional Operations Manager to join our dedicated team in the South East. Supporting the Regional Operations Manager, you will play a key role in supporting service delivery across the South East for Voids and Day to Day Repairs Work.

Working in a dynamic environment, you’ll use your strong organisational skills, leadership experience and operational insight to resolve challenges, and support the delivery of day to day responsive repairs and void property works across the South East Region. In this role, you will also be liaising with Planning Team, Service Delivery Managers and stakeholders (both internal and externa)l to support continuous service delivery improvement.

The role of Assistant Regional Operations Manager will include:

• Supporting in the regional monitoring, management and completion of all customer works, through self-delivery teams, suppliers and subcontractors, limiting and mitigating risks associated with building non availability and BAU, ensuring KPIs are met or exceeded
• Supporting the senior management team to develop and maintain process improvement through the creation of an innovative environment for operational employees to have creative thought sharing processes and tools
• Working closely with the Housing and Property Services teams to support with the continual improvement of business processes and procedures, which benefit our customers
• Managing the recruitment, performance and development of quality employees to ensure that the required skilled people are available to meet the needs of the service, to include supporting the development of succession plans to meet potential changes in team structure and business growth
• Taking the lead in the identification and allocation of resources to ensure effective use of self-delivery teams in line with financial and operational requirements

Skills and experiences:

• To ensure full compliance with CDM 2015 legislation, candidates applying for this role must be qualified to Degree, HND or HNC in Construction or Management and NEBOSH National Diploma – Construction. Or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted

• Experience of managing multi-site maintenance contracts in a commercially focussed role
• Experience of operating within a performance focussed environment, delivering key performance indicators
• Proven track record managing a direct labour operation or internal maintenance service
• Demonstrate achievement in supporting the successful delivery of projects
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• £ 47,169 per annum (rising to £ 49,652 per annum after 12 months, subject to satisfactory performance)

For more information please click here

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date:11 June 2016

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.