Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Head Guest Relations Executive to join Shimmers - Jumeirah Mina Al Salam

The main duties and responsibilities of this role include:

• Identify and meet customer needs promptly and accurately, delivering consistently exceptional service while maintaining professionalism and strong personal presentation.

• Address customer dissatisfaction quickly and effectively, following MJ customer feedback and complaint procedures to ensure positive guest outcomes.

• Support colleagues and contribute to teamwork, assisting as needed to achieve daily operational goals and maintain smooth service flow.

• Manage the hostess desk/door with a warm, prompt welcome, while efficiently handling dining reservations and special requests in line with Restaurant Reservations SOPs.

• Stay well-informed on hotel events, city highlights, menu specials, and daily updates, using notice boards and briefing sheets to provide accurate and helpful information to guests.

• Contribute to marketing initiatives and uphold outlet standards, ensuring menus and materials remain clean and presentable while helping drive increased visibility and market share.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
• Proficient in English and a second language (Russian or European languages are desirable).
• Strong knowledge of Sevenrooms.
• Experience working in a multi-cultural environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programmes and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Comprehensive healthcare and life insurance coverage

• Paid annual leave entitlement

• Performance-based incentives tailored to your role

• Competitive tax-free salary paid in UAE Dirhams (AED)