Job Description

Purpose of the Role

Assist the Property and Engineering teams in the execution and delivery of all services pertaining to the day-to-day operational management at Here East. Act as a deputy to the Property Managers in their absence and provide administrative support to the Here East Management Team (HEMT) as required.

Contribute to the safety and wellbeing of all users of Here East, ensuring the required standards and compliance are achieved and maintained at all times and in a timely manner.

Key Responsibilities

Team

• Support the team, including service partners, to ensure they have the resources, support and advice needed to deliver a consistently excellent service that meets our customers’ needs and supports a one team approach.

• Ensure appropriate, clear communication lines are established and maintained.

Operational, Compliance and Health and Safety

• Responsible for the day-to-day management of the Here East Management Office, including meeting room setup, meeting room bookings and stationary management.

• Assist in the completion of site walks, building inspections ensuring that issues are reported via the helpdesk in a timely and accurate manner.

• Support the delivery of the Here East events programme.

• Assist the Head of Property Operations and Property Managers to ensure that the Savills systems i.e. SEM’s, DataStation are planned for, up to date and completed on time.

• Support the team to meet our compliance requirements e.g. KPIs, SLA's and statutory obligations for Here East, in a timely manner.

• Ensure that good relations with all key stakeholders, tenants, visitors, contractors etc. are established and maintained.

• Establish and implement best practice and high standards whilst ensuring safe working practices are complied with at all times.

• Production and co-ordination of reporting and presentations in line as required.

• Support the team with ad hoc projects as required.

Finance

• Assist in all aspects of service charge orders from raising purchase orders to the processing of invoices, ensuring that they are coded correctly.

• All internal and external team members of Here East are ambassadors and advocates of the brand; therefore, consistency and a professional manner are required at all times.

• Assist the Property Managers in securing quotes and costs as required.

This Job Description is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your role within the organisation.

Skills, Knowledge and Experience

Personal Attributes

This role requires a candidate that can work in a flexible and adaptable manner as part of the Here East Team, with a can-do attitude.

Behavioural Competencies

• Self-Motivated

• Effective Communication and inter-personal skills

• Results Orientated

• Impact & Influence

• Team Working

• Developing Self & Others

Knowledge/Skills/Experience - Essential

• Administrative Skills

• Health and Safety Awareness

• IT Skills

• Time Management

• Attention to Detail

Knowledge/Skills/Experience - Desirable

• Service Charge / Budget Management

• Project Management

• Contract Management

• Facilities Management background

Working Hours - 0900-1730 Monday to Friday (on site)

Salary - £41,200

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Please see our Benefits Booklet for more information.