Job Description

WHAT MAKES VOA SPECIAL
Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.

Responsible for the timely and accurate completion of the application, certification and recertification processes;

Assisting the Community Administrator by addressing the daily needs and issues of residents; and responsible for

Property operations in absence of the Community Administrator including problem-solving and making sound decisions.

JOB DUTIES

• Process applications, certifications, re-certifications and interim certifications by conducting applicant/resident interviews, obtaining 3rd verifications as necessary, calculating income/assets/medical expenses and entering data into the property management software.
• Execute applicant lease documents in accordance with Volunteers of America policy and procedure.
• Collection and posting of resident rents and utilities, deliver rent delinquency notices and review of resident ledgers to reconcile accounts.
• Maintains applicant waitlist and resident files in accordance with program regulations., conducts semi-annual waitlist updates., and compiles program required documents for annual financial audit.
• Enter coded invoices into property management software.
• Monitoring the property and resolve minor issues and escalate more serious issues in the absence of the Community Administrator.
• Collaborates with Service Coordinators to enhance resident quality of life.
• Mandatory COS Certification, LIHTC and Fair Housing training required to be obtained through outside agencies as designated by VOA Colorado within 1 year of employment.
• Predictable, consistent attendance.
• Performs all other duties as assigned.

Requirements

KNOWLEDGE AND SKILLS

• Knowledge of Fair Housing Laws and state landlord rights and obligations.
• knowledge of the HUD 202, Section 8 and Low-Income Housing Tax Credit programs.
• Ability to communicate well
• Good phone etiquette
• Basic knowledge
• Detail oriented

MINIMUM QUALIFICATIONS

• High school diploma or its equivalent and one-year administrative/clerical office experience.
• Knowledge of computer operations to include basic data entry.
• Must be able to communicate effectively and maintain good relations with residents and employee
• Basic math aptitude

POSITION TYPE AND EXPECTED HOURS OF WORK

Full-time, Monday-Friday 8:00am to 5:00pm

PAY RANGE:

$22/hour

BENEFITS (eligibility is based on job type/status)

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Volunteers of America is an EEO/AA Employer

Position will remain open until filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans are strongly encouraged to apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.