Job Description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

Benefits
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

The Assistant Property Manager supports the Property Manager in overseeing day-to-day property operations and ensuring that financial and operational objectives are met in alignment with owner expectations and agency standards. This role is responsible for tracking and maintaining accurate leasing, prospect, renewal, and revenue data in the property management software, and generating required daily, weekly, and monthly reports. The Assistant Property Manager also maintains organized and compliant resident files and documentation. In collaboration with the Property Manager, this position ensures that all property operations follow local, state, and federal employment, housing, safety, and landlord/tenant laws. The ideal candidate is detail-oriented, organized, and committed to providing professional and respectful service to residents and partners.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

*This is an in-person position.

Location
Palmer Court

999 S Main Street, Salt Lake City, UT 84115

Reports to
Property Manager

Position Status
Full-Time

Shift
40 hours/week

Grade and Starting Salary
Grade 7/ $20.04/HR

FLSA Status
Non-Exempt

Essential Duties and Responsibilities

1. Assist the Property Manager and Road Home staff with the initial lease-up and move-in process for Permanent Supportive Housing units.
2. Attend weekly Community Triage Group meetings and track prospective applicants for Palmer Court and other designated properties.
3. Coordinate with City and County Housing Authorities to support the application process and ensure applicants meet eligibility requirements.
4. Build rapport and maintain positive resident relationships using a Trauma-Informed Care framework.
5. Work with the Property Manager and property team to help maintain a safe and supportive environment for residents and staff.
6. Respond to inquiries, phone calls, emails, and correspondence in a timely, professional way.
7. Collaborate with on-site staff to ensure residents' concerns are addressed promptly, including timely follow-up as needed.
8. Assist the property management team with rent collection when necessary; prepare weekly and monthly property activity reports as required.
9. Support the Property Manager in maintaining accurate and compliant resident files, including documentation required for the Tax Credit Program and HUD Section 8 regulations.
10. Work with the Property Manager and maintenance team to ensure apartment units, common areas, and grounds meet all Tax Credit, HUD, and state housing quality standards.
11. Assist with unit inspections for apartments and common areas to ensure compliance with state and federal housing quality standards.
12. Coordinate with the Property Manager and maintenance staff to schedule make-ready work and ensure units are available for scheduled move-ins.
13. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused services, De-escalation, Suicide Prevention, CPR, and more.
14. Participate in emergency drills and environmental safety activities, as required.
15. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for residents, guests, and staff.
16. Maintain regular and reliable attendance as an essential function of this position.

*Other duties as assigned.

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

Promoting Best Practice

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
• Maintain healthy boundaries using trauma-informed approaches in all interactions.

*Must pass a pre-employment background check and drug screening. 

Education and Experience

• Experience working with diverse and/or vulnerable populations is preferred.
• High school diploma or GED is required; additional education or coursework in property management, business, or a related field is a plus.
• Tax Credit Compliance experience is required.
• Two years of experience in property management is preferred.
• Experience working with housing authorities, subsidized housing programs, or HUD/LIHTC compliance is preferred.

Skills and Expectations

1. Ability to build and maintain effective relationships with housing agencies, service providers, and community partners.
2. Working knowledge of HUD regulations, Tax Credit (LIHTC) requirements, and other housing program rules that apply to low-income residents, older adults, and people with disabilities.
3. Strong organizational skills and attention to detail to support accurate resident files, compliance documentation, and timely reporting.
4. Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
5. Ability to work collaboratively with property management staff, maintenance, case management, and other internal teams.
6. Problem-solving skills to identify solutions for resident needs, unit readiness delays, or compliance challenges.
7. Strong interpersonal skills and ability to work with diverse populations.
8. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
9. Use basic computer programs (email, spreadsheets, and more) and have strong computer skills, including proficiency using Microsoft Word, Excel, email platforms, and property management software systems.
10. Ability to accept supervision, direction, and feedback with openness.
11. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

Physical and Equipment Requirements

• Ability to lift and move heavy items up to 50 pounds.
• Ability to sit, stand, and move for at least an hour at a time or more.
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
• Ability to use stairs or steps.