Job Description

Assistant Project Officer – Multiple Positions & Teams

Locations – Various locations across Sydney

Employment type – Temporary until June 2028, Multiple vacancies

Salary – Grade 5/6 $99,398 - $110,271 plus superannuation and leave loading

Your role

In these roles you will assist in managing and implementing a range of projects across the Homes NSW, to support and improve service delivery and optimise outcomes in the portfolio performance and stakeholder relations.

What you’ll do

• Assist in managing a range of projects to deliver initiatives to Homes NSW.
• Manage and undertake operational aspects of project implementation, including monitoring projects, coordinating resources, and managing deliverables and tasks.
• Assist with research and analysis to support the development of key projects across the Homes NSW.
• Assist in managing projects designed to review, monitor and improve the effectiveness and efficiency of service delivery within Homes NSW.

There are multiple roles across a number of streams within Homes NSW – Housing Portfolio:

• • Maintenance Strategy & Projects – Asset Relocation Team
  • Capital Maintenance Upgrades – Engagement Team
  • Maintenance Solutions (NCAT, Ombudsman and GIPA)

What we’re looking for

Relocation Team

• This role is primarily based at Strawberry Hills

• Understanding of project management practices.
• Experience in Scoping vacant properties and managing end to end process

• Ensure appropriate delivery of works and develop action plans to address
  work issues when necessary.
• Ensure compliance with Australian Building Codes, Housing Portfolio standards, policies and contract requirements when assigning work to contractors
• Conduct timely, accurate inspections according to the program and standards, maintaining records of inspections and required actions
• Build and maintain positive relationships with contractors to facilitate effective inspection and maintenance programs
• Identify and resolve compliance issues in collaboration with contractors, issuing necessary notices when required
• Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience.
• Current NSW driver’s license.

Capital Maintenance Upgrades - Engagement Team

• This role is primarily based in Parramatta. The project team operates state-wide and a willingness to travel across NSW is required.
• Engages regularly with the community to identify local issues, gather feedback and help find solutions that meet project and organisational needs.
• Spot community-related risks early by understanding project goals. Collaboratively plan and apply effective mitigation strategies.
• Respond to community enquiries and complaints, and prepare clear, positive communication materials.
• Work with colleagues to plan and deliver community engagement tasks so that all required processes and outcomes are achieved.
• Create and support the delivery of communication and engagement content (across multiple formats and channels) to help implement the agency’s communications and engagement strategy for capital maintenance upgrade works.

Maintenance Solutions Team

Statewide flexibility with hybrid working arrangements.

To be successful in this role candidates will need to meet the requirements outlined below:

• Conduct high‑quality research and analysis to provide timely, well‑considered advice, recommendations and resolutions on high‑priority complaint matters.
• Govern, identify and appropriately escalate contentious and complex issues to mitigate operational, financial and reputational risks to Homes NSW.
• Demonstrate strong adaptability, effectively managing competing priorities in a fast‑paced environment with critical deadlines.
• Deliver accurate and timely advice to internal and external stakeholders to ensure Hearing, Notice and Evidence requirements are met within prescribed timeframes.
• Oversee the effective delivery of maintenance works, developing action plans and interventions where required to address emerging issues.
• Identify and resolve complex or sensitive issues in partnership with managers, APOs, Housing Services and DCJ Legal as required.
• Monitor and track progress to ensure information, evidence and PONs are delivered within NCAT‑mandated timelines and Homes NSW procedures.
• Prepare, review and present information required under GIPA, Summons or Subpoena processes.
• Support and govern responses to preliminary Ombudsman enquiries, ensuring accuracy, consistency and timely delivery.
• Demonstrate high levels of accountability, self‑management and attention to detail in all work undertaken.
• Ensure tenant outcomes remain central, contributing positively to addressing the genuine housing crisis across NSW.

Download the role

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To apply directly via the DCJ Careers site click here Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Please note candidates must select which of the three teams they are applying to on their application in the question box provided. Individual applications will need to be made if you want to apply for more than one vacancy.

Applications close Friday 10 Aprilat 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager

Relocation Team - Sharon Treanor on 0455 096 644 or at sharon.treanor@homes.nsw.gov.au

Capital Maintenance Upgrades - Engagement Team – Jeremey Walsh 0437761008 jeremy.walsh@homes.nsw.gov.au

Maintenance Solutions Team – Garry Wilson 0491218420 garry.wilson@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Katie Hardy at katie.hardy@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visitInclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.