Job Description

The Assistant Producer – Spa & Recreation (Assistant Spa Manager) will partner with the Director to lead the Promus‑Spa department, ensuring operational excellence, revenue growth, and unforgettable guest experiences. You will coach a multicultural team, develop innovative wellness offerings, and uphold the highest standards of health, safety, and service across all spa and recreation activities.

• Support day‑to‑day operations and leadership of the Spa & Recreation department.
• Drive revenue, maximize profitability and assist in achieving budget targets.
• Lead, coach, and develop the Spa & Recreation cast through training, scheduling and performance reviews.
• Coordinate team meetings, duty rosters and ongoing staff development initiatives.
• Ensure consistently exceptional guest experiences and uphold service standards.
• Develop and promote innovative spa experiences, special promotions and value‑added services.
• Monitor and implement the latest spa, wellness and recreation trends.
• Maintain compliance with health, safety, hygiene and licensing requirements.
• Handle guest feedback and complaints, building strong relationships and ensuring resolution.
• Minimum 3 years’ experience in a luxury hotel or resort environment.
• Experience working within a culturally diverse team.
• Hospitality, Leisure or Tourism degree (or equivalent qualification).
• Certified Beautician and Masseur.
• Health & Safety certification.
• ITEC certification and/or Bachelor’s Degree (preferred).
• Strong leadership abilities with commercial awareness.
• Guest‑service mindset with excellent communication skills.
• Knowledge of spa treatments, wellness, fitness, nutrition and retail products.