Job Description

Who We Are

We are a family and women-owned local company with over 50 years of experience in environmental solutions, specializing in infection prevention for complex facilities. Our responsiveness allows us to quickly meet staff and client needs. Servicon’s Culture of Caring drives our commitment to healthy environments, supported by three pillars: People, Programs, and Performance. These focus areas reinforce our values and help improve people's lives, patient care, infection prevention, and operational efficiency.

The Role

The Assistant Portfolio Manager supports the Portfolio Manager with managing multiple client sites, to ensure Servicon delivers the best client experience. This role compliments/supports the Portfolio Manager’s schedule/shift. May manage service team members, leads, site supervisors and/or site managers, as well as the client.

What You Will Do

• Manages and directs the performance of routine to complex tasks and projects.
• Ensures contracted service is delivered to client and completed to client’s specifications; is the point of escalation for client questions and concerns; supports in leading contract renegotiations and in seeking new service opportunities.
• Ensures site staff and management understand and execute their responsibilities in a consistent, safe, and sanctioned matter.
• Ensures sites are properly staffed with the appropriate number, type, and skill of service team members and managers.
• Recruits for multiple sites, including opening the requisition, selecting appropriate candidates, conducting interviews, and giving feedback and candidate selection input.
• Ensures payroll processes are completed for the portfolio, including ensuring managers have completed payroll related tasks and reviewing and approving timesheets as necessary; able to run timekeeping reports and derive and develop meaningful workforce metrics from the data.
• Communicates and articulates safety and job-related training to a variety of service team members and managers.
• Develops and guides employees; is the point of escalation for employee relations issues, including corrective action; escalates and/or consults with human resources when appropriate.
• Develops metrics for portfolio supply inventory for budgeting and client contract negotiations
• Builds cross department relationships centered on executing company strategy.

What It Takes To Be Successful

• 5+ years’ experience in a service-related field
• Demonstrated ability to lead a team
• Maintain a consistent level of quality
• Proficient with technology and timekeeping systems, proficiency with the Microsoft Office Suite
• Demonstrated analytical skills, ability to run relevant data and derive relevant inferences
• Bilingual in Spanish
• Excellent communication skills, written and verbal
• Strong attention to detail and well organized
• Self-starter, motivated and reliable
• Ability to use discretion when dealing with sensitive and confidential information from both the client and Servicon
• Ability to stand on feet for four to six hours at a time
• Ability to lift 25 pounds