PSA Singapore

Assistant Port Ecosystem Executive (Customer Service) [With Joining Bonus]

PSA Singapore  •  Singapore, SG (Onsite)  •  5 months ago
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Job Description

Join us now to be eligible for a joining bonus of $5,000!
(Terms & Conditions apply)

You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer success.

Job Duties:

  • Respond to customer inquiries via phone, email, and chat regarding shipments, customs status, cargo delivery timelines, and documentation.
  • Track shipments and provide proactive updates on status or delays.
  • Assist customers in creating service requests, booking shipments, and accessing tracking systems.
  • Coordinate with operations, warehouse, and transport teams to resolve issues.
  • Document all customer interactions and track open queries until completion to meet the required KPI.
  • Escalate complex or high-impact issues to team managers.
  • Follow up on pending issues and ensure timely resolution.
  • Support claims investigation by collecting required information from customers.

Requirements:

  • Diploma in any discipline
  • Prior experience in logistics or freight forwarding preferred
  • Strong communication and problem-solving skills
  • Familiarity with logistics documentation (e.g., BL, packing lists, invoices, permits, FTA certs)
  • Ability to work in a fast-paced, detail-oriented environment
  • Proficient in Microsoft Office applications
  • Willing to work on a 5.5 days' work schedule

* Only Shortlisted candidates will be notified*

PSA Singapore

About PSA Singapore

At PSA Singapore, we operate the world’s largest container transhipment hub 24/7, handling 40.9 million TEUs of containers in 2024.

We are at the confluence of major trade routes, with connections to over 600 ports worldwide. We play a pivotal role in bringing global economies together, moving mountains of goods across continents and oceans to people who need them.

We constantly innovate to anticipate, meet and exceed the future demands of global trade. Harnessing the latest in data, automation, smart engineering and energy management, we seek to become a leader in attaining new heights in port efficiencies while ensuring environmental sustainability for future generations. Our newest Tuas Port is set to be the world’s single largest fully automated terminal when completed in 2040, powered by smart technology and green energy.

Beyond port operations, PSA is also working alongside our stakeholders to develop innovative cargo solutions that orchestrate supply chains with reliability and efficiency. Building on our expertise in connecting containers, we now link communities by managing the ever-growing complexities of the logistics industry. Tuas Port will also be a key nucleus and multiplier of a wider Tuas Ecosystem that is poised to orchestrate creative supply chain solutions to further the connectivity of Singapore’s future economy.

At PSA, we also connect people – connecting people like you to this dynamic industry! Working alongside, we will empower you to realise your fullest potential. With our exciting development programmes and career opportunities, we will nurture you to become well-rounded leaders in PSA.

Industry
Transportation & Logistics
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
Unknown
Website
singaporepsa.com
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