Job Description

ABOUT US

Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.

Driftaway Queenstown is a brand new, family-owned Queenstown holiday park opened in 2022 on the shores of Lake Whakatipu.

We are located on Frankton Beach, 6km from the center of Queenstown. Queenstown Airport is 1.5km away and Five Mile Shopping Centre is 1.2km away.

ABOUT THE ROLE

This is a hands-on role that will require the Assistant Park Manager(s) to work closely with the current Park Manager to assist with the successful day to day operations of the park. The successful candidate will also be required to attend shared after-hours callouts in relation to guests and maintenance needs. This role will require a rotating weekend schedule to ensure seamless park operations.

As we aim for excellence in guest experiences, we are searching for candidates who thrive on fresh challenges and ideally possess a background in Tourism.

On-Site Living: Successful candidates can live on-site in a 1-bedroom, self-contained unit for a discounted rate, suitable for a maximum of up to 2 tenants.

Responsibilities Include, but are not limited to:

• Daily Park Operations Oversee and organize all departments within the business, including reception, grounds and maintenance, housekeeping, and more.
• Exceptional Staff Management Lead and motivate our dedicated team to deliver high levels of customer satisfaction.
• Park Oversight When on duty to manage after-hours arrivals, address concerns, conduct night patrols, and handle emergencies with efficiency and care.
• Revenue Maximization Identify and seize revenue-generating opportunities to enhance the park's financial performance.
• Financial Expertise Assisting in financial management and reporting.
• Hands-On, Cross-Functional Role: Actively support daily operations by working across all departments as needed, including reception shifts, hot tub attendant duties, and assisting housekeeping during peak periods.
• Structured Work Schedule: Enjoy a consistent roster with regular days off scheduled on Tuesday and Wednesday

ESSENTIAL SKILLS & QUALIFICATIONS:

• Relevant Experience 1-2 years of experience in a similar managerial role within a similar-style asset.
• Effective Leadership Proven track record in staff management, excellent communication, time management, and leadership skills.
• Business Acumen Strong business sense, exceptional problem-solving abilities, and proficiency in the MS Office Suite.
• Reservation Systems Prior experience with RMS or similar reservations systems is advantageous.
• Customer Focus Outstanding customer service skills and a commitment to exceeding company objectives.
• Safety Compliance Knowledge of and commitment to workplace health and safety responsibilities.

We extend our gratitude to all applicants in advance for expressing interest; however, only successful candidates will be contacted for an interview.

HOW TO APPLY

Join our team by submitting your up-to-date resume and cover letter through the seek apply now option.

Please note that we will not accept unsolicited emails or resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.