Job Description

• Manage and develop a team comprising Front Office, Housekeeping and Maintenance staff.
• Lead and drive the delivery of memorable customer service experiences for members and guests.
• Manage guest reservations and front office operations, including the use of RMS reservation systems.
• Foster a safety-first culture across the property, ensuring compliance with all workplace health and safety policies and procedures.
• Support financial management activities including budgeting, procurement, cost control, and revenue generation.
• Manage and maintain park assets and facilities.
• Assist with the management of after-hours operations, including participation in a shared on-call phone roster with the Park Manager.

• Previous experience in a similar management role within a holiday park, tourism, hospitality or related industry.
• Demonstrated leadership experience with the ability to motivate and develop teams.
• Experience using RMS reservation software or similar property management systems.
• Strong computer skills including Microsoft Office and other operational software systems.
• Sound understanding of caravan park grounds, facilities, and maintenance requirements.
• Knowledge of regulatory requirements impacting caravan park operations and the ability to maintain a safe working environment.
• Self-motivated with excellent interpersonal, communication and problem-solving skills.
• Current Driver's Licence, National Police Clearance, and up-to-date Senior First Aid Certificate.
• Availability to work a five-day roster across a seven-day operation, including weekends, public holidays, and school holiday periods.
• Availability to participate in an after-hours on-call roster.

• Competitive salary package plus Incentive Bonus Scheme.  I
• Accommodation included as part of the employment package – live and work on-site.
• Potential employment opportunities for a partner, subject to business needs and available roles.
• Work in a beautiful coastal location within the Albany region.
• A supportive and dynamic work environment with a reputable and long-standing organisation.
• Opportunities to upskill, develop and grow your career with RAC.