Job Description

The Assistant Operations Manager supports daily operations across scheduling, dispatch, customer service, and warehouse functions. This role is suited for an organized, service-driven professional who ensures efficient coordination of installations, inventory, and logistics to maintain smooth and accurate operations.

Essential Duties and Responsibilities

• Monitor emails and voicemails; ensure installation requests and schedule changes are addressed promptly.
• Meet with installers daily to review schedules and confirm tools, parts, and equipment needs.
• Assist with loading materials and preparing installation crews for the day.
• Support inbound call handling as needed.
• Review prior-day job paperwork; verify invoice accuracy and confirm payments are posted correctly.
• Update commission tracking and related records.
• Maintain installer schedules and ensure installations occur within promised timeframes.
• Prepare products for upcoming installations, including pre-assembly where applicable.
• Maintain warehouse organization, including space utilization, layout, and cleanliness.
• Support inventory control and optimize use of supplies and equipment.
• Receive deliveries; inspect, unpack, store, and report discrepancies.
• Review and verify product orders prior to submission

Qualifications

• + years of experience in operations, dispatch, scheduling, warehouse management, logistics, or customer service.
• Strong communication skills for coordinating with internal teams and external partners.
• Highly organized with strong time management and multitasking capabilities.
• Professional, dependable, and able to work independently with a strong sense of ownership.
• Proficient with smartphones, tablets, and standard business software (email, calendars, CRM tools)

Nice to Have

• Experience in home services, home improvement or building-related industries

Physical Demands

• While performing the duties of this position, the employee is regularly required to communicate effectively, both in person and over the phone.
• The employee frequently uses hands and fingers to operate devices, tools, samples, or product materials.
• The employee is occasionally required to stand, walk, sit, bend, reach, and climb when assisting with showroom or receiving tasks.
• The role may involve limited exposure to outdoor conditions.

Work Environment

• Work is primarily office-based with a flexible, part-time schedule
• Remote work options may be available for certain administrative tasks, based on business needs
• Office environment typically has low-to-moderate noise levels