Department: Mobile for Development
Team: Inclusive Digital Finance (InDiFin)
Location: London (hybrid working)
Position type: Fixed Term Contract until 31/10/27
“As an Assistant Operations Manager, you will play a crucial role in supporting the effective delivery of the “Advancing Financial Health in Mobile Money Ecosystems” initiative. You will help coordinate programme operations, financial management, reporting and governance processes, ensuring activities are delivered efficiently and contribute to meaningful impact.”
Kate Zechner, Senior Operations Manager
The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved.
The Inclusive Digital Finance (InDiFin) programme drives an inclusive digital finance ecosystem by mobilising providers, policymakers and partners to deliver market innovation and reform – closing the gap between financial access and genuine financial health for underserved populations. The vision of the programme is a world where everyone, regardless of who they are or where they live, can confidently manage daily needs, plan for the future and withstand financial shocks – contributing to more stable, equitable and prosperous societies.
Under the “Advancing Financial Health in Mobile Money Ecosystems” initiative, the InDiFin programme will generate evidence on the drivers of financial health, equip mobile money providers (MMPs) with practical, evidence-based tools and implementation support, and embed financial health measurement into MMP product design, strategy, and decision-making.
The Assistant Operations Manager role will be an exciting opportunity for an individual with a passion for international development and the role of digital innovation in driving socio-economic impact for the underserved.
You will support the “Advancing Financial Health in Mobile Money Ecosystems” initiative by helping to plan, coordinate and deliver programme activities in collaboration with the wider team.
The role reports to the Senior Operations Manager, who leads on operational management of the InDiFin team across delivery, reporting (including donor reporting) and business planning. You will work closely with programme teams, as well as colleagues across the wider M4D including, compliance/finance, legal, HR, marketing and subject matter experts.
As an Assistant Operations Manager, you will be responsible for the following:
The ideal candidate will demonstrate the following skills and experience:
This is a hands-on role requiring a pro-active, self-motivated individual who can work independently and collaborate effectively to support programme success.
Across the diversity of roles at GSMA, there are core capabilities that all GSMA staff need. For this role, there five key capabilities required for this role are Project Management, Communication, Agility, Teamwork and Stakeholder Management.
Project Management: Fundamental to ensuring activities are well coordinated and delivered effectively. Requires the ability to manage competing priorities, track deliverables and reporting requirements, and maintain accurate documentation and oversight across multiple workstreams.
Communication: Critical to effective coordination and collaboration. Requires clear and professional verbal and written communication skills, with the ability to convey information concisely, prepare reports, and engage confidently with different audiences.
Agility: Important in a fast-paced and evolving environment. Requires the ability to adapt quickly to changing priorities, manage multiple demands simultaneously, and respond proactively while maintaining attention to detail.
Teamwork: Central to successful programme delivery. Requires the ability to work collaboratively across cross-functional and geographically dispersed teams, build positive working relationships, and contribute proactively to shared objectives.
Stakeholder Management: Fundamental to the success of the programmes. Requires the ability to build strong relationships with stakeholders at all levels, ensuring requirements, timelines and actions are understood and communicated effectively through to completion. Able to manage expectations professionally, follow up on actions and escalate issues appropriately to support successful programme delivery.
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.
Fixed Term Contract (Fixed Term)
Employee
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry and society thrive.
We operate through three main pillars:
✔️ Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle today’s biggest societal challenges such as digital inclusion, climate change and sustainability.
✔️ Industry Solutions supports the technology and interoperability that make mobile work. For instance, we assist the industry’s development in areas such as 5G, Mobile IoT, fraud and security, through our projects, working groups and other collaborative activities.
✔️ Our events provide successful ways of bringing the ecosystem and adjacent industries together, to make strong business connections and drive positive impact. From the world’s largest and most influential connectivity event, MWC, in Barcelona, Shanghai, Las Vegas, Kigali & Doha, to the growing M360 series that has a more regional focus.
