Job Description

Join the team at Kimpton Blythswood Square Hotel & Spa as our next Assistant Operations Manager, a dynamic leadership role within one of Glasgow’s most luxurious and iconic hotels and embrace your unique, best self to provide our guests with heartfelt human connections!

At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgow’s only 5* Hotel, our team are focussed on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow’s city centre.

As an Assistant Operations Manager, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences

We’re looking for a confident, charismatic and hands-on hospitality professional who thrives in a fast-paced luxury environment and loves creating unforgettable guest experiences. This is a highly visible operational role where no two days are ever the same. From leading the hotel as Duty Manager to supporting vibrant Food & Beverage operations and delivering exceptional service across Front Office, Events and guest spaces, you’ll be right at the centre of the action.

At Kimpton, we believe in ridiculously personal experiences and our Assistant Operations Managers play a huge part in bringing that to life. You’ll lead from the floor, build strong relationships with guests and colleagues, and create memorable moments that leave a lasting impression.

What you’ll be doing:

• Acting as Duty Manager across the hotel operation

• Supporting Front Office and Food & Beverage teams day-to-day

• Leading busy service periods with a hands-on approach

• Supporting Breakfast, Restaurant, Bar and Events operations

• Delivering warm, personalised luxury guest experiences

• Supporting VIP arrivals, service recovery and guest engagement

• Driving high operational standards across all guest-facing areas

• Motivating and supporting teams through visible leadership

What we’re looking for:

• Previous hotel supervisory or management experience

• Strong operational knowledge of Front Office and/or Food & Beverage

• A natural people person with confidence and personality

• Someone who enjoys being operationally present rather than office-based

• Strong communication, organisation and problem-solving skills

• Passion for luxury hospitality and guest experience

• Flexibility to work a variety of shifts including evenings, weekends and overnight coverage when required

If you love luxury hospitality, thrive in energetic guest-facing environments and want to grow your career within a globally recognised lifestyle hotel brand, we’d love to hear from you.

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why ! We can offer you…

• Financial security with a competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.

• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.

• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

• Hotel specific benefits – Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptonblythswoodsquare to see more.

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.