Department:Mobile for Development
Team:Mobile for HumanitarianInnovationandClimateTechDigital Utilities
Location:London(hybridworking)
Position type:Fixed TermContract until March 2027
What the hiring manager says
“Thisrole sits intheoperations ofMobile forDevelopmentprogrammes–ensuring activitiesare well coordinatedandrun smoothlyto deliver meaningful impactIt’sa great opportunityto build experience across two high impactprogrammes, working with diverse teamsand gaining exposure to all aspects ofprogrammedelivery” Sheila Moa,SeniorOperations Manager
About the Team
TheMobileforDevelopment (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved.
The GSMA Mobile for Humanitarian Innovation (M4H)programmeworks to accelerate the delivery and impact of digital humanitarianassistance This is achieved by building a learning and research agenda to inform the future of digital humanitarian response,catalysingpartnershipsand innovation for new digital humanitarian services, advocating for enabling policy environments,monitoringand evaluating performance,disseminatinginsights and profiling achievements.
The GSMAClimateTechDigital Utilitiesprogrammeworks on innovative financing structures that combine commercial and impact-oriented capital to scale climate technologies as well as supporting urban resilience by enabling access to essential utility services inlow- and middle-incomecountries (LMICs). This is achieved through thought leadership, strongpolicyand advocacy work.
Theprogrammesaresupported by FCDO and the Swedish International Development Cooperation Agency (Sida).
About the Role
The Assistant Operations Manager role will be an exciting opportunityfor an individual with a passion forinternational development and the role of digitalinnovation indriving socio-economic impact for the underserved
You will workacross two programmes(M4H andClimateTechDigital Utilities)as part ofthe Operations team,supportingthe effective planning, coordination, and deliveryof programmeactivities
The role reports to the Senior Operations Manager(M4H), who leads on operational management of the Mobile for Humanitarian Innovation team across delivery, reporting (including donor reporting)and business planning.You willwork closely withprogramme teams,as well as colleagues acrossthe wider M4Dincluding,compliance/finance, legal, HR,marketingandsubject matter experts.
As an Assistant Operations Manager, you willbe responsible forthe following:
Assist the Senior Operations Managerstotrack and report on deliverables and KPIs
Supportthe preparation ofmonthlyprogrammeinternalreports, and quarterly and annualprogrammedonorreporting
Maintainprogrammerisk, issue and lessons learned logs,ensuringtimelyescalation whererequired
Assistwithprogrammeactivityplanningandmaintainprogramme’s’workplanstracking
Supportend-to-end procurementprocessesincludingsupplieronboarding,contracting, purchase ordersand invoice management, in collaboration with the Finance team
Coordinateeventplanning andlogistics,includingsourcingand bookingvenuesand liaising withprogrammeteams and marketing
Managetravel trackingand maintainorganisedshared filing systemsi.e.SharePoint
Any other dutiescommensuratewith level as requested by the Senior Operations Managers
About You
The ideal candidate willdemonstratethe following skills andexperience
Strongorganisationalandplanningskill,with ability to manage multiplepriorities acrossdifferentprogrammes
Experiencesupportingbudgeting,forecastingandfinancial processes
Proventrack recordintracking and reportingonprojectactivities
Strongstakeholder managementskills, includingthe ability to work effectivelyacross teams and manage upwards
Flexibility and ability toadapt torespondtochanging requirementsand priorities
Excellent communication and interpersonal skills
Ability to work as part of a team, supporting other team members in a busy global environment, across several different geographical locations
Excellent attention to detail
ProficiencyusingMS Office(i.e.Word,Excel,PowerPoint, Teams) andexperience withprojectorgrant managementsystems
An interest in international development and/or social enterprises in emerging markets
This is a hands-on rolerequiringa pro-active,self-motivatedindividual who can workindependentlyandcollaborate effectively to support programme success.
Aboutyour Skills
Across the diversity of roles at GSMA, there are core capabilities that all GSMA staff need For this role, therefivekey capabilitiesrequiredfor this role are Project Management, Communication,Agility,Teamworkand Stakeholder Management
Project Management:Fundamental to ensuring activities are well coordinated and delivered effectively. Requires the ability to manage competing priorities, track deliverables and reporting requirements, andmaintainaccuratedocumentation and oversight across multiple workstreams.
Communication:Critical to effective coordination and collaboration. Requires clear and professional verbal and written communication skills, with the ability to convey information concisely, prepare reports, and engage confidently with different audiences.
Agility:Important in a fast-paced and evolving environment. Requires the ability to adapt quickly to changing priorities, manage multiple demands simultaneously, and respond proactively whilemaintainingattention to detail.
Teamwork:Central to successful programme delivery. Requires the ability to work collaboratively across cross-functional and geographically dispersed teams, build positive working relationships, and contribute proactively to sharedobjectives
Stakeholder Management:Fundamental to the success of the programmes. Requires the ability to build strong relationships with stakeholders at all levels, ensuring requirements, timelines and actions are understood and communicated effectively through to completion. Able to manage expectations professionally, follow up on actions and escalate issues appropriately to support successful programme delivery.
We strive to offer a meaningful and inclusiveapplicationexperience for all candidates. Should yourequireany accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.comwith your request
Contract type
Fixed Term Contract (Fixed Term)
Worker type
Employee
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry and society thrive.
We operate through three main pillars:
✔️ Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle today’s biggest societal challenges such as digital inclusion, climate change and sustainability.
✔️ Industry Solutions supports the technology and interoperability that make mobile work. For instance, we assist the industry’s development in areas such as 5G, Mobile IoT, fraud and security, through our projects, working groups and other collaborative activities.
✔️ Our events provide successful ways of bringing the ecosystem and adjacent industries together, to make strong business connections and drive positive impact. From the world’s largest and most influential connectivity event, MWC, in Barcelona, Shanghai, Las Vegas, Kigali & Doha, to the growing M360 series that has a more regional focus.
