Job Description

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Responsibilities

· Manage/handle a department of 50 to 60 people.

· Smart execution of department operations within given resources. Their leave and shift management.

· Enablement of resources for efficient executions as per their roles and responsibilities.

· Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.

· Conducting progress and development meetings with staff.

· Strong follow up for on-going projects and its completion on time.

· Developing a performance driven team who can achieve their assign targets.

· Creating a professional work environment where individuals are treated equally and fairly.

· Implementation of company policies & procedures.

· Time to time reviews of KPI’s, performance analysis and workable areas.

· Training need analysis and development of the staff for next level roles.

· Focus for operations improvement and business development.

· Process creation and improvement for the best interest of the business.

Requirements

Qualification:

· Must be graduate with BBA/MBA preferred.

· Excellent English communication skills.

Skills Required:

• Leadership skills, team management, a thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required:

• Minimum 5 to 8 years of experience required.
• Managing different teams and department.
• International recruitment, customer support & services, business operations, call center operations, and project management.

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