Job Description

JOB INFORMATION

The ideal candidate is a strategic thinker with strong leadership skills, supporting the overall success of the business by managing teams, optimizing processes, and maintaining strong client relationships.

Commitment to our people is our real strength and the key to success.

Company size: 1,000+ employees

Job title: Assistant Operations Manager (Hindi / English Speaking)

Working Location: Kolkata, India

Our International company is seeking 1 Assistant Operations Manager in India. Ideal candidates can adapt and are well-known for fast-moving and last-moment change.

Main Responsibilities:

• Supervise and manage a team of operations staff.

• Provide leadership and guidance to ensure the team meets performance targets and KPIs.
• Implement and oversee changes to streamline processes and enhance productivity.

• Liaise with clients to understand their requirements and expectations.

• Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations.
• Conduct regular quality audits to identify areas for improvement and provide feedback to the team.
• Oversee training programs for new and existing staff to ensure they are well-equipped with the necessary skills and knowledge.
• Use data-driven insights to make informed decisions and implement strategies for improvement.

• Optimize resource utilization to meet operational goals.

• Address and resolve operational issues promptly.

• Ensure compliance with industry regulations, company policies, and client requirements.
• Foster a culture of continuous improvement and innovation within the operations team.
• Implement best practices and stay informed about industry trends to remain competitive.

Job Requirement:

• At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO (Business Process Outsourcing) setup.
• Fluent in English. At least C1 level.
• Managed at least 50-100 staff across multiple lines of business.
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
• Proven track record of meeting and delivering targets and commitments.
• Content moderation environment work experience is a plus but not required.
• Proficient in Google Suite and online collaboration tools is a plus.
• Capable of building productive business relationships with clients.
• Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills.
• Willing to work on public holidays and shifting schedules, including night shifts when needed.

Benefits:

1. Salary and Benefits

• Salary: _______ gross/ month + Bonus + Allowance
• Attractive salary and benefits, international, fun, and professional working environment;
• An open and honest culture where people are valued, treated fairly and trusted, and empowered;
• Health Insurance package;

2. Working time:

• 5 shifts per week amounting to 48 hours, arranged by the company;
• Able to work on rostered shifts, weekends, and public holidays;

Interested candidates should submit their resume and a cover letter outlining their relevant experience and interest in the Assistant Operations Manager role and send to: ecruitment-india@gearinc.com.

Qualified candidates will be contacted for an interview.