Job Description

At M&S, we’re accelerating our online growth and transforming how we deliver seamless omnichannel experiences. As an Assistant Operations Manager – Dropship, you’ll play a key role in onboarding and managing third-party brands, helping expand our digital offering and enhance the customer journey.

Sitting within Online Operations, this role is central to scaling our Dropship model, bringing new suppliers onto M&S.com and ensuring a smooth, high-quality experience from launch through to BAU.

This 12-month maternity cover (until September 2027) is a fantastic opportunity to gain exposure to end-to-end ecommerce operations in a fast-paced, evolving environment.

What you’ll do

Your key accountabilities will include:

• Support the onboarding of new dropship suppliers, managing the journey from initial setup through to launch on M&S.com
• Assist in managing supplier critical paths, ensuring all milestones are met ahead of go-live
• Deliver a seamless end-to-end customer experience across ordering, delivery and post-purchase journeys
• Support post-launch “hyper care” and ongoing supplier performance management
• Build strong relationships with internal teams and external 3rd party brands to drive successful outcomes

Who you are

Your skills and experience will include:

• Experience in an ecommerce or retail operations environment
• Experience working with 3rd party suppliers and managing multiple stakeholders
• Strong organisational skills with the ability to manage multiple projects and priorities simultaneously
• Strong communication and relationship-building skills
• Experience with OMS platforms or offshore teams

What’s in it for you?

Working at M&S means being part of a business that’s evolving fast, with digital and operations at the heart of our growth.

Here are just a few of the benefits:

• 20% colleague discount across M&S products
• Competitive holiday allowance with option to buy more
• Discretionary bonus schemes
• Pension and life assurance
• Tailored development opportunities
• Wellbeing support and virtual GP access
• One paid volunteering day a year

Everyone’s welcome

We’re committed to creating an inclusive workplace where everyone feels valued and able to contribute. We celebrate diversity and are always looking for ways to improve how we work together.

If you need any adjustments during the recruitment process, we’re here to support you.

Ways of working

We work in a hybrid way, with time in the office to collaborate and connect, alongside flexibility to work from home.