Job Description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

The Job

Customer Services:

• Handle enquiries received from service hotline
• Handle enquiries from agents
• Provide direct services to walk-in clients and agents
• Perform witness job for non-resident application

Premium Collection:

• Register and handle the submission of new application forms and policy requests
• Collect premium and issue receipts to clients
• Record daily transactions and maintain daily cash flow
• Coordinate with accounts dept for premium bank-in
• Confirm premium upload and rectify wrong payment transactions

Operation Supports:

• Follow up with agents outstanding requirement of client’s application
• Create new policy and client data in the system
• Perform all kinds policy alteration and update client records in the system
• Prepare relevant endorsements and confirmation letters to clients
• Coordinate with team mates to work for month end and year end closing
• Provide general administrative supports to the operation team, i.e. scanning and admin work, etc
• Perform other duties as assigned by line manager

The Person

• Diploma/ Degree holder with at least 2 years office administration experience preferably with customer service experience
• Detail oriented and work with accuracy
• Proficient in Chinese and English
• Good oral and written communication skills
• Good computer knowledge in office applications
• Knowledge of insurance operations is preferred
• Basic insurance knowledge & customer service skills
• Highly proficient in English and Chinese word-processing and Microsoft Office applications
• Fluent in written and spoken English and Chinese. Knowledge of Mandarin preferred

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

Personal Information Collection Statement
By submitting your CV and personal data to us (either by email or by any other means), you unequivocally consent to the respective collection, processing and transfer, in accordance with the following conditions:

Personal Data Controller
Your personal data will be collected and subject to processing by FWD LIFE INSURANCE COMPANY (MACAU) LIMITED (“FWD”), a company duly incorporated in the Macau Administrative Region, with registered office at 12/F, ICBC Tower, 301-355, Av.Comercial De Macau, Macau, registered with the Macau Commercial and Moveable Properties Registry under number SO 13405.

Purposes of Collection, Processing and Transfer
We collect, process and transfer your personal data to outside of Macau for recruitment purposes, which may include pre-employment checks.

Kinds of Personal Data
Throughout the course of your employment application, the personal data collected or created in relation to your employment application and directly related activities, include, but is not limited to, your country or region of residency, name, physical address, email address, phone number, job titles, academic background, professional qualifications, examination records, learning and training record, work experience, current or previous relationships with any entity belonging to the FWD group of companies (“FWD Group of Companies”), residency status, bankruptcy or insolvency condition, and criminal, misdemeanour and administrative offences.

Transfer of Data and Classes of Transferees
The personal data that we collect from you will be transferred to outside of Macau, namely to Hong Kong. Transferees of your data may include any entity belonging to FWD Group of Companies, as well as recruitment service providers. We may also disclose your personal data where disclosure is required or authorised by court order, law or regulation.

Retention Period

Your personal data may be kept for up to 24 months, after which it will be destroyed.

Access to Personal Data
You have the right to access, amend, restrict and remove your personal data in relation to your employment application, against the payment of reasonable charge. If you wish to exercise any of these rights, please contact:
FWD LIFE INSURANCE COMPANY (MACAU) LIMITED
12/F, ICBC Tower,
301-355, Av.Comercial De Macau,
Macau

Nature of your reply
The provision of your personal data is mandatory and failure to provide the same may result in your application for employment being disregarded