Job Description

Location: Wanchai, Hong Kong

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

A promising opportunity has arisen in our Customer Operations Shareholder Information Team!

Customer Operations Shareholder Information Team is one of the Operations Team within Hong Kong region, responsible for providing back-end support for processing shareholders’ requests into the system.

The Customer Operations Assistant Officer will work closely with all Operation teams and Investor Services Team to ensure all shareholders’ instructions will be prepared, scanned and classified into appropriate transaction types for further processing in timely and accurately. The incumbent is responsible for preparing, scanning incoming mails and transfer documents, classifying shareholder requests and forwarding incoming faxes /emails to responsible teams timely, accurately and in accordance with SLA and procedures.

A role you will love

The Assistant Officer must deliver all the daily jobs within the agreed timeline and service/quality standards, e.g. according to our operation procedures. This role is also expected to work collaboratively across various teams within Operations, this is significant, to prepare, scan and classify all the shareholders’ instructions within service level and comply with compliance into the system. This role will be responsible for day-to-day operation in the team.

Some of your key responsibilities will include: 

• Ensure incoming documents including incoming mails, transfer document, proxy forms and corporate action forms etc. are sorted timely, accurately and in accordance with relevant procedure and SLA
• Ensure the sorted documents are scanned in accordance with relevant procedure and meet business goal of same day scanning service standard
• Arrange the delivery of sorted/scanned documents to responsible teams
• Ensure incoming emails and faxes forwarded to the responsible teams in timely manner
• Classify incoming mails related to shareholder requests
• Support corporate action activities if needed
• Undertake ad hoc duties or tasks as assigned by management
• Work independently and under pressure
• Diploma/Associate Degree or above
• Min 2 years of working experience in digitization and imaging would be a definite advantage
• Proficient in reading, written and spoken English and Chinese
• Self-motivated, well-organized and detail-minded
• Team player, with strong interpersonal and communication skills
• Self-motivated, well-organized and detail-minded
• Proactive, work independently under pressure

What will you bring to the role?

To ensure the services to clients are delivered on time, this role requires attention to detail and some basic judgment based on best practice and previous experience. The role holder is expected to respond and resolve problems by identifying and selecting solutions from seeking manager’s advice, which will be guided by clear policy and procedure.

Other key skills required for the role include:

• Diploma/Associate Degree or above
• Min 2 years of working experience in digitization and imaging would be a definite advantage
• Proficient in reading, written and spoken English and Chinese
• Self-motivated, well-organized and detail-minded
• Team player, with strong interpersonal and communication skills
• Self-motivated, well-organized and detail-minded
• Proactive, work independently under pressure

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.