Job Description
Join our team and help keep our hotel running while everyone else is sleeping!
At Crowne Plaza Sydney Airport, the guest experience never stops. We are looking for an experienced, customer-focused and proactive Assistant Night Manager to support the smooth operation of our hotel overnight.
Working closely with the Night Manager, you will play an important role in overseeing overnight operations, delivering exceptional guest service, completing the night audit and ensuring the safety and security of our guests, colleagues and property.
What you'll do:
- Support the Night Manager in overseeing all overnight hotel operations
- Complete the night audit process, including preparing daily financial reports
- Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
- Deliver a high level of guest satisfaction through prompt and professional service
- Checking guests in, out and managing any wake-up call requests
- Respond promptly and professionally to guest enquiries, requests and complaints
- Monitor hotel safety and security procedures and respond appropriately to emergencies
- Communicate effectively with the morning team regarding important overnight developments
- Ensure the hotel maintains high standards of service throughout the night
What we're looking for:
- Previous experience managing the night processes in a hotel environment would be preferred
- Strong attention to detail and confidence with financial reconciliations and cash handling
- Computer literacy, including familiarity with PMS software - Opera preferred
- Excellent communication, problem-solving and guest service skills
- Knowledge of hotel safety and security procedures
- A positive, flexible attitude and willingness to support the wider hotel operation
- Valid NSW RSA Competency card and First Aid Qualifications (required)
- Right to Legally work full time in Australia
- Ability to work in a fast-paced environment
Why you'll love working with us:
- HIGA rates plus incentives
- Birthday leave & Paid Parental Leave
- Career development opportunities in a global hotel brand
- Supportive and inclusive team environment
- Great Employee discounts and perks across hotels services with IHG worldwide
- Onsite parking or close to public transport
If you're someone who thrives overnight, enjoys variety and takes pride in delivering exceptional guest experiences while keeping operations running smoothly, we'd love to hear from you!
