Job Description

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Desk Manager, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Ritz-Carlton, Melbourne

Rising 80 stories above the city, The Ritz‑Carlton, Melbourne is an elevated luxury destination offering breathtaking views across Melbourne, Port Phillip Bay, and the surrounding ranges. Home to 257 elegantly appointed rooms and suites, the hotel delivers a refined, residential‑style experience supported by world‑class facilities, including the award‑winning Atria restaurant, the exclusive Ritz‑Carlton Club Lounge, a sophisticated sky‑high lobby lounge, and immersive spa and wellness facilities.

Core Responsibilities
As part of our Overnight team, you will work at the heart of this elevated environment, representing a brand renowned for its legendary service, attention to detail, and genuine care. This is an opportunity to join a hotel that celebrates Australia’s rich cultural stories while setting the benchmark for luxury hospitality and personalised guest experiences.

• Manage and oversee all aspects of night operations across the Front Office and broader hotel
• Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
• Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
• Ensure compliance with policies, and uphold service delivery aligned with brand standards
• Proactively resolve guest complaints, ensuring lasting and positive resolutions
• Develop strategies to drive performance, motivate the team, and meet KPI targets
• Oversee safety protocols to ensure a secure, efficient environment
• Monitor chargebacks, rebates, and discrepancies to minimise financial loss.
• Analyse financial data and operational trends to identify areas for improvement
• Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence

About You

• Experience with OPERA property management system or similar.
• Relevant experience in a luxury setting preferred.
• Working rights in Australia.
• Attention to detail in all aspects of work
• Enthusiastic to escalate your career.
• A valid Driver's License, along with RSA and First Aid certification
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Benefits You Deserve

• Enjoy complimentary meals every day in our Employee Dining Room.
• You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
• Earn more when you successfully refer a new employee. (Terms & Conditions apply)
• Birthday Perks: enjoy your special day with a paid day off
• We celebrate your success through awards and recognition events.
• Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks.
• Opportunities to participate in a vibrant calendar of fun, associate-focused events.
• Dedicated appreciation events to honour your career milestones with the company.
• Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
• 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing.
• Receive 20% off in all food and beverage outlets within Marriott properties.
• Relax and recharge with 20% off treatments in The Ritz-Carlton Spa.

Please note, all candidates applying for this role must have obtained the right to work in Australia. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At The Ritz-Carlton, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.