Job Description

Starch Pet Hospital & University West Pet Clinic
Des Moines & Clive, IA

Do you love animals and the people who care for them? Are you energized by leadership, teamwork, and creating a positive hospital culture? Starch Pet Hospital and University West Pet Clinic are seeking a Multi-Site Assistant Hospital Manager to join our fast-paced, collaborative nine-doctor practice

This role is ideal for a motivated leader who enjoys supporting teams, improving operations, and making a meaningful impact across multiple hospital locations—all while working in a fun, empowering, and supportive environment.

The Multi-Site Assistant Hospital Manager is a co-leader and integral member of the hospital management team. In partnership with the Hospital Manager and Managing Veterinarian, this role supports smooth, efficient, and profitable hospital operations while fostering a culture of high-quality patient care and exceptional client service.

This position helps drive day-to-day operations across both locations and assumes managerial responsibility in the Hospital Manager’s absence. The Assistant Manager plays a key role in leadership, planning, people management, client experience, and financial oversight.

Key Responsibilities

Leadership & Planning

• Partner with the Hospital Manager to support strategic planning, budgeting, and hospital goals
• Act as a champion for best practices, identifying opportunities for improvement and consistency across sites
• Create and manage staff schedules while monitoring labor costs
• Support initiatives related to team development, DVM hiring and retention, and hospital growth

Hospital Operations

• Oversee day-to-day operations, including scheduling, inventory management, invoice processing, and workflow support
• Lead technician and receptionist support teams, stepping in on the floor as needed
• Support compliance efforts including DEA, OSHA, licensing tracking, and AAHA accreditation
• Utilize practice management systems to run reports, support payroll, and maintain operational efficiency

People Management

• Partner with hospital leadership on hiring, onboarding, coaching, performance management, and disciplinary actions
• Provide daily leadership and support to team members, fostering collaboration and accountability
• Help develop learning and development opportunities that support retention and growth

Client Service

• Demonstrate and reinforce exceptional client service standards
• Address and resolve client concerns or escalations in a professional, fair, and compassionate manner
• Support front desk operations and client communication when needed

Financial Support

• Assist with payroll processing, accounts receivable, and cash handling
• Oversee inventory control and support cost management initiatives
• Participate in financial reporting, budgeting, and annual pricing reviews

Qualifications

• Associate degree or higher preferred
• Previous supervisory or management experience required
• Experience in a veterinary or healthcare setting preferred
• Licensed Veterinary Technician preferred but not required
• Proficiency with Avimark strongly preferred
• Strong organizational, communication, and interpersonal skills
• Ability to work independently, remain flexible, and manage competing priorities
• Willingness to learn financial and data analysis

Compensation & Benefits

·Competitive pay based on experience

·Medical, dental, and vision insurance

·Paid time off and paid holidays

·401(k) with employer matching

·Continuing education and professional development support

·License/certification reimbursement (as applicable)

·Pet care discounts and employee assistance program

·Referral bonuses and uniform allowance

·Growth opportunities across multiple hospital locations

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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