Job Description

PFCU is an Equal Opportunity Employer

To assist the credit union in achieving its mission statement, “PFCU WILL DELIVER FINANCIAL WELL-BEING WITH VALUE, CONVENIENCE AND EXCEPTIONAL SERVICE”, the Assistant Mortgage Manager is responsible for gaining knowledge and experience in preparation for a career in management under the direction of experienced personnel. In addition, the position is responsible for assisting with the supervision of the Mortgage Department, overseeing daily mortgage lending operations and seeking new opportunities to grow the mortgage portfolio by implementing new products and services when appropriate. To be successful, the Assistant Mortgage Manager must have a working knowledge of the Credit Union Mortgage Department and understand how it relates to the successful operation of the Credit Union; including, employees’ daily job requirements, lending operations, management and credit union policies and practices that affect each phase of the mortgage lending business. Support, model & adhere to PFCU’s Service Standards as outlined in My MARC.

ESSENTIAL FUNCTIONS, DUTIES, & RESPONSIBILITIES

• Assist with overseeing the Mortgage Department staff, including employees work, productivity, scheduling, appraisals, coaching and payroll.
• Assist with providing leadership oversight to the Mortgage Department Employees.
• Assist with meeting with Mortgage Department employees monthly to provide customized coaching and mentorship in the area of performance. Set goals and assist employees with developing plans for continual growth and success within their position. Document coaching and other performance related conversations in PFCU’s performance management software.
• Provides encouragement and recognition for outstanding performance.
• Assist with ensuring a safe, sound, and profitable mortgage portfolio is maintained.
• Assist with overseeing the Underwriting and processing of all mortgage loans.
• Monitor and oversee insurance claims for the mortgage insurance claims.
• Review and sign mortgage discharges.
• Assist with overseeing, and responsible for organizing and monitoring portfolio loans for collateralization in borrowing.
• Monitor mortgage loans with PMI, pay insurance billings, cancel insurance as necessary.
• Monitor and review Secondary Market incoming funds, bills and authorize payments.
• Monitor and balance Mortgage Account Payable GL.
• Assist with generating additional revenue from other lending products and services when opportunity arises.
• Recommend and implement new mortgage products/services.
• Monitor pipeline activity, loan status, and turn times; assist with resolving bottlenecks.
• Implement and refine operational procedures to improve efficiency and quality.
• Analyze reports and trends to identify opportunities for growth and improvement.
• Monitor market changes that could adversely affect credit union and report to Chief of Lending, VP of Lending, and Mortgage Manager.
• Assist with overseeing all secondary market loan activity and vendor relations.
• Be able and willing to originate, process, underwrite, and close applications, when needed, including sending disclosures to meet regulatory timeframes.
• Ensure all mortgage loans are within lending policies.
• Solicit outside referrals through attending networking events and meetings with realtors and other applicable parties.
• Maintain thorough knowledge of the Credit Union Mortgage products, lending policies and the secondary market programs available to members. Be capable of discussing various loan alternatives and closing costs with members.
• Assist with overseeing insurance tracking, escrow analysis, and annual HMDA reporting.
• This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to

the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.

• Review requests for parcel releases and subordination agreements and prepare for approval.
• Order and review appraisals and title insurance. Review loan files after closing for accuracy.
• Work with Mortgage Manager and Chief Risk Officer to ensure compliance with all governing regulations including but not limited to the Bank secrecy Act.
• Provide prompt and pertinent information to other departments as necessary for good record keeping and reporting purposes.
• Resolve member complaints involving mortgage loan process or member experience.
• Seek training opportunities to develop or enhance through training, conferences, reading etc. Willingly participate in and attend educational functions and meetings as requested by management.
• Perform all other duties as assigned.

REGULATORY COMPLIANCE

Follows regulatory and policy compliance requirements which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), Red Flag and Anti-Money Laundering (AML) Regulations, and other compliance related policies.

CONFIDENTIALITY

This position requires maintaining confidentiality with regard to non-public information about our members, employees and the Credit Union. We must protect the confidentiality of member information. Financial transactions are confidential and private. With account access, employees are to handle member information responsibly and confidentially.

SECURITY

To ensure the safety and security of all employees, employees must follow all security policies and procedures at all times. Security is the responsibility of all employees.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Requirements

A two-year degree in a similar or related field. A combination of education and experience will be considered in lieu of a degree.

Work Experience

A minimum of three years of experience in mortgage lending, including secondary market, or similar field is required. Leadership level experience is required, with five or more years managing four or more direct reports preferred.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, clients, members, and the general public.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have the capability to deal with problems involving concrete variables in standardized and non-standardized situations.

Other Skills & Abilities

• Excellent knowledge of the credit union’s core system.
• Excellent working knowledge of the forms and documentation used by the credit union.
• Strong knowledge of credit union products and services.
• Excellent understanding of the Credit Union departments and procedures.
• Punctual, self-motivated, confident and accurate.
• Excellent communication and interpersonal skills both written and verbal.
• Able to stay calm under pressure.
• Professional attitude; supportive management.
• Neat and professional in appearance and dress.
• Ability to create good word of mouth; proven ability to effectively refer products and services. Excellent math skills.
• Aptitude for handling money and detailed work.
• Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, computer, and telephone.
• Good typing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, and feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in work environment is usually moderate. While performing the duties of this job, the employee occasionally works near moving mechanical parts, and is occasionally exposed to risk of electrical shock.

Mental Demands

The employee is frequently required to use alertness, precision, resourcefulness, problem solving, numeric calculations, persuasiveness, auditory perception, memory, creativity, judgment, writing ability, reading ability, reasoning, imagination, patience, visual perception, comparing, and analyzing.