Job Description

This position assists in managing our full-service food and beverage outlet on a daily basis and coordinating special events. Primary duties include ensuring each meal period runs smoothly, assisting wherever needed in the outlet; performing routine table checks; responding and adjusting staffing levels to occupancy changes; working to reduce payroll while increasing productivity; overseeing the supervisory staff as well as designated trainers and hourly associates; and supporting the training program and efforts of the staff.

General Duties:

• Supports and manages the hotel outlets while working closely with the Restaurant Manager, other Assistant Managers, and other hotel departments.
• Responsible for short and long term planning of outlet, including group accommodations and events, restaurant service, and supplies.
• Managing work schedules, training, hiring, and coaching/counseling Associates.
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results.
• Full understanding of Associate engagement.
• Ability to take the initiative to run the outlet as a free standing entity.

Employment Standards:

• Requires a high degree of problem solving abilities.
• Ability to get along well with others, to demonstrate flexibility and patience, to work as a member of a team.
• Ability to schedule employees.
• Ability to inventory.
• Detail oriented and self-motivated.
• Maintain a clean, safe and environmentally responsible work environment.
• Must have a high regard for personal appearance and hygiene. Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the physical strength, stamina and agility to perform the assigned duties.
• The employee must frequently lift and/or move up to 50 pounds.
• Follow all company and safety and security policies and procedures.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Report maintenance needs, accidents, injuries and unsafe work conditions to manager.
• Requires problem solving abilities.
• Maintain a clean, safe and environmentally responsible work environment.

Must be able to interact with co-workers and have a sense of TEAM

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts
• Retail and Dining at Horseshoe Bay Resort
• Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Required Certifications:

• Minimum age requirement – 18+ (21+ if driving licensed Resort vehicle
• Food Handler’s Certificate
• TABC Certificate
• Valid driver’s license and ability to meet the requirements of driver insurability as established by the insurance carrier required.
• High school diploma or equivalent, required.
• College degree in a hospitality related industry, valued.
• Must have two years of experience in the food and beverage industry.
• This person in this position will have to have excellent communication skills; basic level of computer knowledge; proficient with Microsoft Word, Excel; experience with Agilysys preferred.