Job Description

Level Entry Job Location Y @ Work - GE Appliances - Louisville, KY 40218 Position Type Full Time Education Level Not Specified Salary Range $15.00 - $15.00 Hourly

Job Shift Afternoon/Evening Job Category Administration and Executive Leadership

Are you a people person who loves a great mission and looking for a fulfilling job where you can build your leadership, communication, problem-solving and teamwork skills? As a key member of the Membership and Healthy Living team, this position is responsible for providing direct service as a member services associate and wellness coach. The main purpose of this position is to provide a positive role model for staff and members, and to create a relationship-developing atmosphere where customer service, a safe environment, and member engagement is at the highest priority. Join our team today and be a POSITIVE CHANGE MAKER in your community!

The Y is the leading nonprofit organization committed to strengthening community by connecting all people to their potential, purpose and each other. Every day, our team members - of all ages, backgrounds and life experiences – work together to empower young people, improve individuals’ health and well-being, and inspire action in and across communities. Character is what counts at the Y, where our values – caring, honesty, respect and responsibility – shape our culture. The Y is a diverse community where your colleagues quickly become your friends.

SHIFT Monday through Friday 11:30 am – 8:00 pm. Ability to occasionally work early morning hours if necessary.

EFFECT ON END RESULT:

Successful performance in this position results in quality member engagement and relationship building among staff, members, program participants and volunteers. Supporting the YMCA’s mission by reflecting the characteristics of welcoming, nurturing, genuine, determined, and hopeful. Ensuring facility cleanliness and fitness equipment are ready for member use and looking its best.

Qualifications

ESSENTIAL SKILLS AND RESPONSIBILITIES:

• Create a welcoming atmosphere that is people centered & service oriented.
• Ability to build genuine relationships with members helping them meet their healthy living goals.
• Take specific actions to move members to more connected and committed relationships with the YMCA.
• Strong organizational, computer, communication and customer service skills.
• Using good listening skills, deliver member-focused tours to potential new members and provide excellent service to active members, resulting in high membership retention and membership growth.
• Answer phones, complete program registrations, membership sales and proficiently perform all membership functions in the membership software system.
• Provide motivation, one-on-one member coaching and implement various member engagement initiatives.
• Maintain a safe, clean and functional wellness center.
• Assist with hiring, onboarding and coaching both the Member Services and Associates and Healthy Living Coaches.
• Responsible for monthly staff work schedules and assisting with getting shifts covered.
• Assist in the Annual Campaign with campaigner volunteer and donor recruitment, philanthropic outreach and board member recruitment.
• Emphasize fun and make the Y a happy place with positive relationships.
• Good problem-solving skills and adaptable to change.
• Previous customer service and supervisory experience preferred.

WORK ENVIRONMENT:

• Noise level-High
• Multi-tasking environment
• Ability to stand for extended periods of time and work at fast paced environment

YMCA COMPETENCIES (Leader)
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruit volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view an remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness Makes sound judgments, and transfers learnings from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and effectively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet and exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates openness to change, and seeks opportunities in the change process. Accurately assesses personals feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

The YMCA of Greater Louisville is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, gender identification, sexual orientation, age, or disability status.