Job Description

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.

The Assistant Medical Navigator helps health plan members understand their benefits, access resources, and navigate next steps in their care. This role provides standardized education and non-clinical support within the Medical Assistant scope-no assessment, diagnosis, or clinical decision-making.

Training, Skills, Knowledge and Experience:

• High school diploma or equivalent (required).
• MA certification (CMA/RMA) preferred; equivalent experience considered.
• 2 years in care coordination, navigation, ambulatory care, or similar roles.
• Strong documentation skills and comfort with EHRs.
• Proficiency with Microsoft Word, Excel, Teams, OneNote, and Outlook.
• Spanish bilingual skills a plus.

Responsibilities and Expectations

What You'll Do:

• Reach out to members to review recent health needs and offer navigation support.
• Share RN-approved education and connect members with community resources.
• Screen for non-clinical barriers (transportation, cost, health literacy) and escalate clinical issues to an RN.
• Gather and update demographics, communication preferences, and participant-reported information.
• Document all interactions accurately in the case management system.
• Coordinate with RNs and other care team members per protocols.
• Support quality efforts such as gap closure and satisfaction outreach.

What You Won't Do (Scope Clarity):

• No independent clinical assessment, triage, or diagnosis.
• No interpreting symptoms or providing medication counseling.

What We Offer:

• Competitive pay
• Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah
• Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
• Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
• Tuition reimbursement
• Career development through company sponsored programs and over 5000 on-demand online training courses.
• Hybrid work schedules available depending on position
• Employee Assistance Program