EXL

Assistant Manger

EXL  •  Uttar Pradesh, IN (Onsite)  •  2 hours ago
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Job Description

  • Manage daily operations to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
  • Lead, coach, and mentor Team Leaders and support their professional development.
  • Monitor productivity, quality, attendance, and adherence to operational standards.
  • Analyze operational data and prepare daily, weekly, and monthly performance reports.
  • Identify process improvement opportunities and implement initiatives to enhance efficiency and customer experience.
  • Handle client escalations and ensure timely resolution of operational issues.
  • Coordinate with Quality, Training, Workforce Management, HR, and other support functions to achieve business goals.
  • Conduct performance reviews and develop action plans for underperforming teams.
  • Ensure compliance with company policies, client requirements, and data security standards.
  • Support transition activities, process migrations, and new project implementations as required.
  • Drive employee engagement, motivation, and retention initiatives.
  • Manage daily operations to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
  • Lead, coach, and mentor Team Leaders and support their professional development.
  • Monitor productivity, quality, attendance, and adherence to operational standards.
  • Analyze operational data and prepare daily, weekly, and monthly performance reports.
  • Identify process improvement opportunities and implement initiatives to enhance efficiency and customer experience.
  • Handle client escalations and ensure timely resolution of operational issues.
  • Coordinate with Quality, Training, Workforce Management, HR, and other support functions to achieve business goals.
  • Conduct performance reviews and develop action plans for underperforming teams.
  • Ensure compliance with company policies, client requirements, and data security standards.
  • Support transition activities, process migrations, and new project implementations as required.
  • Drive employee engagement, motivation, and retention initiatives.
  • Bachelor's degree in any discipline.
  • Strong analytical and problem-solving skills
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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