Job Description

• Will be accountable to lead the defined resource management strategy and processes for a designated area (BU/cluster) within a designated vertical.
• Understand the current year demand for designated BU and vertical as related to the F&A plan and utilization targets.
• Ensure consistency of best practices for resource management activities, while ensuring timely demand fulfilment of the designated area.
• Monitor designated area’s demands throughout the year and during the long-term scheduling and ensure on-time fulfilment as per defined SLA’s/ timelines.
• Work along with the Vertical leads for the designated area, RM planners to validate demand and ensure it includes level and time phasing to ensure they have all mandatory details – segment, skills, scope details enabling them to identify resources for the designated area demand.
• Engaging collaboration with the US Tax resource management related to engagement needs, demand fulfillment, conflict resolution etc.
• Monitor resource utilization, load distribution and over/under booking as against the utilization targets for each level.
• Engage CFP’s to better understand their skills and growth areas and help them understand the process maintain their own schedule.
• Staff development including supervision, training, and coaching of resource management professionals and driving change management.
• Responsible for maximizing resource utilization, and proactively communicate deficits/ surplus of resources to Business and Operations Team to make hiring decisions.
• Follow robust review mechanism to ensure all RM process alignments and share best practices to bring in effiencies
• Keep a track on any resource gaps and work with HR and Ops team to get a view on hiring pipeline and rotation resources to fulfil demand gaps and open needs
• Provide insights to the vertical Leads and assist with discussions/ actionable based on the metrics published.
• Work with the business leads and other area RMs to cross utilize resources across clusters, reallocation of resources and mitigate any concerns around fulfilment gaps.
• Convey and collaborate effectively with business stakeholders for resolving conflicts diplomatically.
• Provide accurate data analytics, forecasts and recommended actions to drive business decisions.
• Advisor of scheduling technology.
• Understands and knows how to interpret data or key metrics relevant to engagement teams and/or business leaders to ensure accuracy and provide real-time visibility into availability and workforce distribution for improved forecasting, planning, and service delivery.
• Analyzes key metrics and monitors employee pipeline and staff progress towards chargeable goals, including analysis of under/over utilized staff.
• Assist with cross-staffing opportunities within corresponding vertical and/or service line.
• Review and assessment of appropriate resource leverage across engagements (existing & new hires, tax shared services)

People development and team responsibilities

• Completes self and team goal setting, interim reviews, year-end reviews and provides feedback on a timely basis
• Ensure an inclusive work environment to allow equal opportunity to all team members
• Participate as Trainer to conduct training
• Understands the skills and career goals of client facing professionals to support employee retention by conducting one-on-one check-ins.
• Collaborate with managers on staffing allocations to ensure optimal staff experience and engagement requirements / priorities are met.

> Responsible for timely and efficient deliverables of tasks assigned

• Constant and effective business reviews and call out anomalies on timely basis
• Demonstrates ability to make decisions, in a timely manner to optimize resource utilization and quality of output.
• Ability to manage complex issues by applying increased knowledge.
• Ability to manage multiple stakeholder relationships and engagement teams.
• Initiate action to quickly resolve escalations.
• Have a know on the staff manual, policies and procedures.
• Take a proactive role in mentoring associates and senior associates members across clusters.
• Business Review and Workload assessment – Track all the activity within the team and outside the team to highlight availability or overutilization to avoid burn outs.
• Idealize and implement a robust review-mechanism – Establishing regular review processes to evaluate the effectiveness of resources management strategies, identify areas for improvement.
• Share Capacity across BUs to maximize resources utilization – And aid on hiring strategy.
• Empowering the people reporting to them through personalized development, coaching and mentoring and recognition of programs that unlock their full potential and drive high performance
• Adapting uncertainty and ambiguity with resilience and grace, embracing change as a natural part of the journey and adapt quickly to new challenges and opportunities.
• Facilitate New Hire Orientation training for the service delivery team as well as RM team.
• Bachelor / PG (MBA, M Com, B.Com. BBA) with 6-9 years of experience
• Proficient knowledge of MS Excel, PowerPoint and word
• Effective verbal and written communication skills
• People Management skills
• Should be a good team player with strong coordination skills