Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as an Assistant Manager Wholesale Client and Account Servicing

In this role you will:

• Perform day-to-day operational administration to support Account Solutions activities (tracking, reporting, coordination, documentation).
• Monitor GSC daily output (queues, volumes, ageing, SLA/TAT performance) and follow up on exceptions.
• Support work allocation / workflow management, ensuring tasks are prioritised and completed within agreed timelines.
• Investigate and resolve operational issues, escalating where needed and tracking actions to closure.
• Maintain accurate MI / dashboards / trackers, and provide regular updates to stakeholders.
• Support controls, audit readiness, and operational risk management (e.g., evidence retention, process adherence, maker-checker where applicable).
• Contribute to process improvements (simplification, standardisation, reducing rework) and support change implementation.
• Work closely with internal partners (e.g., GPS, Compliance, Risk, Service Management) to ensure smooth end-to-end delivery.

To be successful you will need:

• Experience in banking operations / payments / account services or similar operational environment.
• Comfortable with monitoring service performance (SLA/TAT, backlog, ageing) and managing follow-ups with offshore/onshore teams.
• Strong administrative discipline: documentation, trackers, evidence management, attention to detail.
• Good stakeholder management—able to communicate clearly and drive actions across teams.
• Strong Excel/MI skills (pivot tables, basic reporting); familiarity with workflow tools is a plus.
• A risk-aware mindset and understanding of operational controls.

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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