Job Description

• Analyzes and shares relevant information with Business to support decision-making.
• Utilizes multiple applications and systems across different roles and organizations.
• Prepares and manages reports, including gathering, validating, analyzing, and summarizing data.
• Supports research and documentation by monitoring external sources and verifying information.
• Provides technical and system support to associates, including report preparation and information system usage.
• Trains users on report preparation and database access.
• Leads special projects, including data triggers, and serves as the primary point of contact for assigned projects.
• Monitors and analyzes data and external factors to support research, identify trends, and assess potential business impacts.
• Provides actionable insights through reports, presentations, recommendations, and decision-support materials.
• Performs data analysis and mining, including data manipulation, reporting, and analysis using various applications.
• Supports management decision-making by providing timely and accurate reports while maintaining confidentiality.
• Partners with SMEs and Business stakeholders to identify process improvements that enhance efficiency and quality.
• Develops and manages Triggers to improve process monitoring and performance, from creation and testing through deployment and optimization.
• Uses process mapping and analysis to identify, resolve, and prevent process gaps or inefficiencies.
• Maintains Trigger effectiveness through continuous monitoring, stakeholder communication, and feedback.
• Conducts job shadowing to build process knowledge and identify opportunities for enhancements.
• Candidate must possess at least a Bachelor’s/College Degree
• Basic knowledge of XML Path Language and Regular Expressions (RegEx)
• Minimum one year of experience in process improvement, process reengineering, or process reviews
• Proficient in process mapping, data analysis, and problem-solving tool
• Excellent skills in real-time time management is a must
• Strong organizational skills to ensure critical timelines are met
• Accuracy and attention to details is a must in this role
• Detail oriented with ability to deliver project deliverables with little supervision
• Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
• Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
• Demonstrate analytical, organizational, problem solving and creative thinking skills
• Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
• Flexible and willing to work in shift schedules