Job Description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

The Assistant Manager will support the Manager in driving UX strategy, product experience, and service design across mobile app, digital platforms, and broader customer journeys. This role operates with a product owner mindset, balancing user needs, business objectives, and feasibility. The role is responsible for aligning stakeholder requirements, shaping design direction, and ensuring UX consistency across touchpoints. The objective is to design holistic experiences that increase loyalty engagement and drive conversion outcomes, supported by data, user behaviour insights, and AI-enabled workflows.

Job Responsibilities

• Support the Manager in UX strategy and design across mobile, digital and service journeys
• Provide UI/UX support for mobile app and digital experience design
• Act from a product owner perspective to balance user, business and technical needs
• Translate business requirements into user-centred design solutions
• Engage stakeholders to gather, filter and prioritise requirements
• Facilitate UX workshops for alignment
• Develop strong design rationale linked to business outcomes such as engagement and conversion
• Assist the manager in qualitative and quantitative UX research to gain insights into patron experiences and journeys
• Perform live observation of UX journeys to identify friction points and recommend solutions
• Design intuitive and visually appealing interfaces
• Create interactive journeys, wireframes and prototypes
• Design experiences to support marketing campaigns, increase loyalty engagement and drive conversion
• Maintain and evolve design systems, style guides and component libraries
• Ensure UX consistency across platforms
• Support implementation by working closely with development teams
• Leverage AI workflows for research, ideation and prototyping
• Collaborate with cross-functional teams to deliver end-to-end experiences
• Mentor junior designers

Job Requirements

Education & Certification

• Bachelor’s or Master’s degree in Design, UX, HCI or related field

Experience

• Minimum 5 years of UI/UX or product design experience
• Experience in UX strategy, stakeholder management and cross-functional collaboration
• Experience in data-driven UX design and user behaviour analysis
• Experience designing responsive web and mobile applications

Other Prerequisites

• Strong UX strategy and product thinking
• Understanding of user-centred design principles and design thinking methodologies
• Strong stakeholder management and facilitation skills
• Ability to justify design decisions with clear business rationale
• UX research and data analysis capability
• Strong interaction design and prototyping skills
• Familiarity with AI design workflows
• Experience maintaining design systems
• Basic front-end understanding
• Project management and mentoring capability
• Strong analytical and strategic thinking
• Ability to simplify complex problems
• Interest in AI and emerging design workflows

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.