Job Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

The Transport Coordinator will fulfill the important role to ensure staff is using the applicable systems to book their transport and manage the transport vendors to provide safe and reliable transport as and when required.

Responsibilities will include the following:

Contract Management

Ensure services providers adhere to SLAs and SOW as per agreed contract.

Budget Reconciliation:Verify transport invoices in line with services delivered and track against campaign budgets to monitor Month to date spend

Admin Functions:Maintain and update Transport user list on a regular basis and flag any anomalies with management.

Review reports in terms of route deviations, speeding, low driver and user ratings etc.

Respond to all Transport related request from business via relevant medium.

Communicate any Transport changes in a timely and professional manner

Planning and Efficiency:

Be present during night shift pickups at various sites on a rotational basis.

Ensure business is aware how to book transport and to use all relevant apps.

Track vehicle efficiencies to ensure maximum usage per trip.

Health and Safety

Ensure drivers and vehicles are in a good condition and managing health and safety matters that may arise.

Be familiar with ISO requirements, monitor, and manage it accordingly.

Qualifications

Qualifications Required

Essential

• Matric/Grade 12 Certificate

• Driver’s license and own vehicle

• Sober habits

KNOWLEDGE AND SKILLS REQUIRED

Experience Required

• Basic MS office skills

• Computer literate

• Contract management

• Invoice management

• Previous experience in the Transport industry will be advantageous

Behavioral Traits Required

• Planning Skills

• Proactive thinker

• Take Initiative

• Friendly and professional

• Team Player

• Strong personality essential

• Customer service orientated

• Hunger to exceed expectation

• Motivated

• Able to work under pressure

• Able to work without supervision

Other

• Adapt to system changes

• Adapt to structural changes

• Be flexible with the demands required from Facilities department and business

• Be available on standby/contactable