Job Description

Job Family

EBO Management Information System (India)

Travel Required

Up to 25%

Clearance Required

None

What You Will Do

• Develop and implement end‑to‑end transition plans, timelines, and governance structures.
• Coordinate all phases of transition—including assessment, planning, execution, stabilization, and handover.
• Drive Due Diligence and Transition Discovery to understand scope, volume, tools, and operational requirements.

• Engage with internal and external stakeholders to define scope, deliverables, and success criteria.
• Facilitate regular status meetings, executive updates, and communication plans.
• Manage customer expectations and maintain strong relationships throughout the transition lifecycle.

• Identify potential risks, dependencies, and bottlenecks early in the transition cycle.
• Create and implement mitigation plans, contingency actions, and escalation paths.
• Ensure transition governance, documentation, and quality assurance processes are followed.

• Establish and oversee knowledge transfer frameworks and training schedules.
• Ensure documentation, SOPs, and process workflows are created and validated.
• Monitor progress and effectiveness of knowledge transfer until operational readiness is achieved.

• Validate that all processes, tools, resources, and infrastructures are ready for Go‑Live.
• Support stabilization, hypercare processes, and post-transition reviews.

• Ensure smooth handover to Operations, including performance baselines and acceptance criteria.
  
  What You Will Need

• Bachelor’s degree in Business, Management, Technology, or related field.
• 7+ years of experience in Transition/Project/Program Management (depending on level).
• Strong understanding of service delivery models (BPO/IT/Shared Services preferred).
• Expertise in project management methodologies (PMP, Prince2, or equivalent is a plus).
• Excellent stakeholder management, communication, and presentation skills.
• Ability to manage multiple transitions simultaneously in a fast‑paced environment.
• Strong analytical, problem‑solving, and documentation skills.

What Would Be Nice To Have

• Experience in process migrations, outsourcing transitions, or large-scale transformations.
• Knowledge of ITIL frameworks (for IT transitions) is beneficial.
• Experience working with global stakeholders and cross-cultural teams.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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