Job Description

About the Role:

Grade Level (for internal use):

09

The Role: Assistant Manager, Transcripts

The Team: The Transcripts Department’s primary responsibility is to transcribe financial-related conference calls. In addition to Transcription, the team assists in the collection of other business information such as corporate executive related data, and various other key data for inclusion on the companies’ robust financial data platform during off-peak.

Responsibilities
Operational

• Lead a team of Editors, Internal Proofers and/or Scopists
• Assist the Transcription Operations Manager with the development, implementation and continuous improvement of the Transcription Production Workflow
• Manage the day-to-day performance and attendance of the staff following the set Transcripts goals and Company policies at all times
• Supports the Transcription Operations Manager in maintaining reports and in meeting goals and weekly and monthly
• Responsible for monitoring and managing the Transcription workflow from Scoping to Internal Proofing to ensure high Quality and Timeliness targets are achieved
• Report, document and track any Production or staff issues to ensure timely resolution
• Perform Root Cause Analysis and Action Planning on Analysts’ tasks on a Daily basis
• Assist the Transcription Operations Manager in planning activities for the staff
• Regularly report team status to the Transcription Manager and upper management
• Monitors the workflow closely in real-time, keeping close coordination with fellow Team Leaders, Workforce and Transcripts Managers
• Ensures that all set schedules are followed properly as assigned and approved by the Transcription Workforce Manager
• Receives directives and escalates critical concerns to the Transcription Operations Manager
• Regularly monitors and updates all department mandated reports
• Champions continuous improvement of internal processes to promote efficiency in delivery and workflow
• Constructs, facilitates and implements special projects as directed by the Transcription Operations Manager in partnership with other Transcription Sites, geared towards process and overall Transcripts quality improvement

Staff Performance

• Provide leadership, development and mentoring to Analysts
• Responsible for ensuring that performance metrics are met and/or exceeded consistently through continuous monitoring, coaching and counseling of his/her team members on Quality, Timeliness and Productivity and overall work performance
• Provide timely and consistent feedback to his/her direct reports including delivering of disciplinary actions if needed
• Regularly updates Department scorecards and facilitates 1x1 developmental sessions on a Weekly, Bimonthly and Monthly basis in partnership with the Transcription Operations Manager
• Foster teamwork and encourage an environment of open communication at all times

Supervisory

• Directly responsible for the performance development of Transcription Analysts
• Maintain low employee attrition and high morale within the team
• Actively encourage Analysts to be highly engaged and proactive and effectively affect overall Employee Satisfaction through tangible projects
• Communicate process and policy changes to the team
• Facilitate team meetings using appropriate brainstorming, problem-solving, decision making and project planning techniques
• Conducts and/or participates in weekly and bi-monthly meetings on enterprise activities and actions, policy implementation and changes discussions, technology updates, issues and workarounds and Quality and Timeliness dialogues
• Conducts Transcription Team Meetings
• Participates in Department Team Lead Meetings
• Participates in Performance Calibrations per Workflow
• Conducts and/or participates in Project planning and implementation meetings
• Participates in any cross-functional communication to improve working conditions
• Responsible for providing a motivating, encouraging and supporting work atmosphere for Transcription Production
• Must yield to work hours needed to support the Production volume and Analysts. He/she may be required to attend and participate in meetings, conferences and town halls locally. Expected work hours may vary depending on business need, but may primarily be on the night shift. He/she will be expected to remain flexible due to changing business needs.

Requirements

• Bachelor's degree in any related course
• Have a strong background in any field of Transcription or QA
• Have background at least for 3 years People Management/Supervisor/Team Leader position or equivalent experience
• Have a strong background in Process/Workflow Management experience
• Is knowledgeable on the Scoping, Editing, Proofing and Auditing processes
• Good knowledge in MS Excel and Reporting Skills
• Highly responsive, proactive problem-solver
• Excellent Coaching/Training/Mentoring skills
• Ability to work efficiently with off-shore Analysts and Managers
• Ability to multi-task with multiple priorities and timeframes
• Excellent written and oral communication skills

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.1 - Middle Management Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)