Job Description

Work Setup: Onsite (Cebu)

Function: Training

Qualifications:

• At least 2 years in college (No back subjects)
• Minimum of 2 years experience as Training Supervisor in a BPO/call center environment

Responsibilities:

• Take charge of the entire process with careful attention, proactively addressing any challenges or deviations, while continuously seeking opportunities to make incremental improvements that boost both efficiency and effectiveness.
• Deliver ongoing coaching, constructive feedback, and tailored guidance to team members, empowering them to elevate their skills, enhance performance, and contribute meaningfully to the team’s success.
• Support new hires with comprehensive onboarding and training, ensuring they quickly gain confidence and productivity on the floor through clear instructions, mentorship, and consistent follow-up.
• Respond swiftly and effectively to escalations, working closely with stakeholders and maintaining open communication with clients and team members to resolve issues promptly, minimize impact, and build trust.
• Share valuable insights on process improvements and system enhancements with the team, helping them better understand workflows and tools to drive stronger operational results.
• Participate in client interactions at the supervisory level when needed, communicating professionally, addressing concerns, and fostering robust relationships that support business goals and client satisfaction.