Job Description

About Imagine

We are a group of passionate creative professionals who design, produce, and operate engaging exhibitions and attractions around the world.

Our mission is to entertain, educate, and enlighten audiences with captivating immersive experiences. We firmly believe in the power of storytelling, hands-on interactivity, and experiential design to create transformative journeys.

Assistant General Manager: Exhibit and Retail Operations

POSITION SCOPE: The Assistant Manager (AM) is responsible for aiding all team members and ensuring smooth operations and great guest services at the entire venue. The AM possesses General Manager (GM) authority in the GM’s absence and will manage the venue accordingly.

ESSENTIAL DUTIES:

• Administration of day-to-day operations, including planning, development, and directing all aspects of the experience.
• Managing sales and inventory of and POS sales system, ensuring cast members properly transact and account for sales to include the upselling of the ancillary product, managing inventory and onsite cash handling.
• Oversees product and displays support a sales environment.
• Executing efficient queuing and traffic control within the exhibition for safety and guest experience.
• Assists in staff development to include hiring, training, and staff execution of guest service and sales.
• Operational oversight maintains a high standard of cleanliness and organization, ensuring exhibitions exceed guest expectations.
• Address and resolve guest service concerns effectively and efficiently.
• Execution of administrative tasks include daily sales reporting, managing operational costs, and payroll. Retail inventory and stocking of merchandise in a clean and organized fashion.
• Measurement and daily reporting of all upsells and various package offerings to increase revenue and guest experience.
• Supervise technical and scenic needs of the exhibition while communicating and documenting any challenges.
• Manage all cash onsite, recording any deposits and transactions daily.
• Communicate all challenges, issues, and information regarding the venue, exhibition, guest service, retail, and brand with keyholders.
• Responsible for the safety of our guests, team members, venues and assets.
• Drive venue team to ensure the attraction exceeds guest expectations.
• Ensure the business is operating at maximum efficiency levels with required staffing needs met.
• Provide professional responses to online and in-person guest inquiries.
• Any other duties consistent with this job description as may be “reasonably” requested by management.

Prerequisite Knowledge, Skills, and Abilities:

• Proven experience in successfully managing all aspects of an entertainment venue.
• Ability to lead a team toward the common goals of incomparable guest service, maximizing revenues and minimizing expenses.
• Must be able to work flexible hours, with regular weekend work as standard.
• oversee the daily operations of a retail store, ensuring smooth and efficient workflow while providing excellent customer service
• Manage inventory and re-stock in a timely manner. and POS systems.

Physical and Mental Requirements:

• Ability to function in high-pressure situations.
• Manual dexterity to operate a computer.
• Correctable vision and hearing.
• Excellent interpersonal skills.
• Clear, easy to understand oral communication ability.
• Capability to read, write, and communicate effectively in English as required for job duties and safety requirements.
• Ability to lift 50 pounds occasionally for the purpose of moving equipment on and off shelves.
• Ability to stand and walk for prolonged periods.
• Ability to sit for long periods.
• Ability to climb a 10 ft ladder
• Ability to change light bulks, adjust projectors.
• Must be able to work flexible schedules, including evenings, weekends, and holidays.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. Entity legal name reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.