Job Description

About the Role

The Assistant Manager, Technical Sales is responsible for managing key customer accounts and driving new business development within DKSH's Performance Materials division in Malaysia. This role contributes directly to commercial growth by combining focused account management, market intelligence, and a results-driven approach to identifying and converting high-value business opportunities.

What You Will Deliver

• Manage key customer accounts and relationships effectively, ensuring consistent achievement of sales objectives and sustained customer satisfaction
• Identify and pursue new business opportunities across priority customers, key projects, and untapped customer segments to drive continuous commercial growth
• Conduct market surveys and analyze competitor trends, customer needs, challenges, and product developments to sharpen account and sales strategies
• Deliver accurate and regular sales forecasting and variance analysis to support budget achievement and enable effective operations planning
• Keep management informed through timely submission of activity and results reports, including daily call reports, weekly work plans, and monthly and annual performance analyses
• Monitor competitive activity by gathering current marketplace intelligence on pricing, products, delivery schedules, and merchandising approaches
• Develop and grow commercial relationships with assigned key industrial customers while actively prospecting for new accounts to increase market penetration
• Conduct targeted customer visits to promote products and provide structured feedback to the business and suppliers on customer responses and market activity
• Manage the project pipeline via Customer Relationship Management (CRM) systems to drive new business opportunities through to commercial success
• Resolve customer complaints by investigating root causes, developing actionable solutions, and presenting recommendations to management
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's degree or higher in Food Science or a related field
• Minimum 3 to 5 years of experience in a similar technical sales role
• Minimum 2 to 3 years of experience in a managerial capacity
• Sound knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, and storage standards
• Excellent communication, negotiation, and interpersonal skills with the ability to liaise effectively with stakeholders at all levels, both internally and externally
• Strong organizational skills with the ability to manage multiple priorities, perform well under pressure, and consistently meet deadlines
• Demonstrated sense of ownership and accountability, with a proactive, solutions-oriented approach and a bias for timely, decisive action
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Technical Sales.