Job Description

• Second level overseas Market support (line tickets) and Warranty Support Platform Mailbox response within targeted time.
• Dealer Query & claim analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) .
• Query & claim validation: approved / returned / rejected within shortest time.
• Claims on Paint & Corrosion queries assessed within targeted time.
• High-cost warranty claim items to be analysed and escalated monthly with proposed countermeasure (e.g. pre-authorisation rule, bulletin etc)
• Regular reports to be issued before agreed deadline
• Warranty claims allocation to responsible manufacturer/supplier
• New Model Operation Codes Validation & Setup in system.
• Reporting to local and regional level.

• Educational Qualification and experience:

• Diploma / BE - Mechanical, Automobile, or equivalent with 4-5 years of experience
• Min 3+ years of experience in Warranty Operations with good understanding on dealer warranty process.
• Sound experience on data analytics, solution generation and prepare management presentation.
• Must have advanced level skill on Microsoft office - Excel (including Pivot Tables and Macros)

• Competencies

• Customer-oriented
• Strong analysis skills
• Detail and action-oriented
• Self- management
• Good logical thinking.
• Good Communication skill with overseas dealers.
• Able to work under pressure and a sense of urgency

Chennai India