Job Description

Responsibilities

1. Manage service point operations assigned
2. Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
3. Work with other department managers to ensure a positive experience for patients along the continuum of care
4. Ensuring facilities are patient friendly and safe
5. Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
6. Responsible for devising innovative services to continually improve service levels and delight customers
7. Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
8. Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
9. Manage a group of non-nursing staff providing services in service points.
10. Conduct appraisals for non-nursing staff
11. Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
12. Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
13. Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
14. Participate in committees and other tasks as assigned
15. Job rotations to other operational areas after 3 years

Requirements

• Minimum Degree in any discipline related to Healthcare Sector
• 2 years of working experience in Managing of Front line Staff
• Professional articulated and communication skills
• 3-5 years of working experience are welcome to apply

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.