Job Description

Position Summary

The Suites Assistant Manager supports the day-to-day operation of premium suite hospitality, helping deliver exceptional guest experiences in a fast-paced sports and entertainment environment. This hands-on leadership role oversees event preparation and execution, supports staffing and service teams, maintains operational and guest service standards, and assists in managing approximately 53-82 suites during events. The position works closely with the leadership team to ensure efficient operations, strong service delivery, and memorable experiences for guests.

Job Responsibilities

• Support the day-to-day operation of premium suites during games, concerts, and special events.
• Assist with event preparation, execution, and post-event activities to ensure a seamless guest experience.
• Provide leadership, direction, and support to supervisors and event-day service staff.
• Maintain high standards of guest service, presentation, cleanliness, and operational excellence.
• Monitor suite readiness, product availability, suite details, and service execution throughout events.
• Support suite ordering, inventory replenishment, and waste-control initiatives.
• Respond promptly to guest concerns and lead guest recovery efforts to ensure satisfaction.
• Assist with staffing plans, labour deployment, and real-time operational adjustments during events.
• Coach, train, and motivate team members while fostering a positive and accountable service culture.
• Collaborate with Culinary, Premium Services, Sales, and Event Operations teams to ensure coordinated event execution.
• Support compliance with food safety, liquor service, and workplace safety standards.
• Identify opportunities to improve service quality, operational efficiency, communication, and guest satisfaction.
• Maintain accurate operational records and communicate event requirements, priorities, and updates to the team.
• Lead by example and promote a culture of hospitality, teamwork, accountability, and continuous improvement.
• Active participation in the Safety Program and follow all safety rules.
• Other duties as required.

Job Skills and Qualifications

• Minimum 5 years of progressive hospitality experience, including leadership or supervisory experience.
• Experience in premium hospitality, suites, private clubs, hotels, restaurants, catering, or sports and entertainment venues preferred.
• Strong leadership skills with the ability to coach, motivate, and develop employees.
• Excellent guest service and relationship-building skills with a commitment to creating exceptional experiences.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to make sound decisions and solve problems effectively under pressure.
• Strong communication and interpersonal skills.
• Knowledge of event operations, staffing, labour deployment, inventory management, and service standards.
• Experience with POS systems, scheduling software, Microsoft Office, and other operational systems is an asset.
• Understanding of food safety, liquor service regulations, and workplace safety practices.
• Post-secondary education in Hospitality, Business, or a related field is considered an asset. Equivalent experience will be considered.
• Professional, positive, and team-oriented approach with a strong attention to detail.
• Valid Food Safety Certification and ProServe, or the ability to obtain them before employment.
• Availability to work a flexible, event-based schedule, including evenings, weekends, holidays, and extended shifts.

This position will remain open until a suitable candidate is found.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.