Job Description

Key Responsibilities:

• Operational Support:
• Assist in managing daily store operations, including opening/closing procedures, cash handling, and inventory.
• Ensure adherence to Starbucks operational policies and standards.
• Monitor and manage store staffing levels and schedules.
• Team Leadership:
• Support hiring, training, and development of partners.
• Provide coaching and feedback to improve individual and team performance.
• Foster a positive work environment that promotes teamwork and partner engagement.
• Customer Experience:
• Model excellent customer service and ensure all partners do the same.
• Address customer concerns and resolve issues in a professional and timely manner.
• Ensure a clean, safe, and welcoming store environment.
• Business Management:
• Support store manager in achieving sales goals and managing expenses.
• Analyze store reports and metrics to improve performance.
• Contribute to local store marketing and community involvement initiatives.

Qualifications:

• 1+ years of retail or restaurant supervisory experience (Starbucks experience is a plus).
• Strong leadership, interpersonal, and communication skills.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• High school diploma or equivalent (college degree preferred).