Job Description

Key Responsibilities:

1. Staff Management & Leadership:

• Assist in recruiting, hiring, and training team members, ensuring they understand job responsibilities and company policies.
• Supervise and lead the team during shifts to ensure high productivity and morale.
• Assign and delegate tasks to employees while ensuring they follow proper operational procedures and safety guidelines.
• Provide ongoing coaching, feedback, and performance evaluations to staff members.
• Manage staff schedules to ensure adequate coverage during peak hours.
• Resolve conflicts or issues among employees and maintain a positive work environment.

2. Customer Service:

• Ensure all customers receive fast, friendly, and accurate service in line with Sonic’s customer service standards.
• Address customer complaints, concerns, or issues promptly and professionally.
• Maintain high customer satisfaction by ensuring orders are correct and delivered quickly.
• Encourage customer feedback and suggestions for continuous improvement.

3. Operational Oversight:

• Oversee the preparation and delivery of food to ensure it meets quality standards and is served in a timely manner.
• Monitor and ensure the kitchen, dining areas, and drive-thru are clean and well-maintained.
• Support the management team in the opening and closing of the restaurant.
• Ensure that food safety, cleanliness, and sanitation standards are followed by all staff members.
• Ensure the efficient and safe operation of kitchen equipment and POS systems.

4. Inventory & Supply Management:

• Assist in managing inventory levels and ordering supplies as needed.
• Monitor food waste and implement strategies to reduce it.
• Ensure that food and beverage products are stored properly and within health and safety regulations.

5. Financial & Cash Management:

• Assist in managing labor costs, food costs, and other operational expenses to maintain profitability.
• Handle cash, credit, and other payment transactions accurately.
• Help with daily cash reconciliation, deposit preparation, and financial reporting.
• Monitor sales trends and suggest strategies to maximize sales and improve performance.

6. Health, Safety & Compliance:

• Ensure compliance with all local, state, and federal regulations, including health, food safety, and labor laws.
• Enforce sanitation standards, ensuring that the restaurant adheres to all required cleanliness and hygiene practices.
• Oversee staff training on safety protocols and emergency procedures.

7. Team Development & Motivation:

• Foster a positive work culture, promoting teamwork, collaboration, and employee engagement.
• Identify training needs and provide development opportunities for team members.
• Help the management team with employee recognition and retention efforts.

Qualifications:

• Experience:
• 1-2 years of experience in a fast-food or quick-service restaurant environment, with at least 6 months in a supervisory role.
• Experience with customer service and staff management is preferred.
• Skills:
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving and decision-making skills.
• Basic knowledge of food safety, sanitation, and health regulations.
• Proficiency with point-of-sale (POS) systems and other restaurant management tools.
• Education:
• High school diploma or equivalent required; college degree in business, hospitality, or related field is a plus.
• Physical Requirements:
• Ability to stand, walk, and bend for long periods of time.
• Ability to lift up to 50 pounds as needed.
• Ability to work in a fast-paced, high-energy environment.