Job Description

Job Title

Assistant Manager - Soft Services

Role Title:

Assistant facility manager soft services

Division /Region:

Pune

Line of business:

Facility Management

Location:

Pune

Part Time, Full Time,
or Fixed Term Contract:

Full Time

Job Classification:

Operation & Maintenance

Job Profile:

Facilities Operations & Solutions_ST3

Role Purpose:

To assist in managing and delivering high-quality soft services (housekeeping, pest control, landscaping, waste management, etc.) within the facility, ensuring compliance with standards, client requirements, and health & safety regulations.

Key Responsibilities:

Operations Management

• Supervise daily soft services operations including housekeeping, pantry, pest control, and landscaping.
• Ensure adherence to SOPs and service level agreements (SLAs).
• Monitor cleanliness and hygiene standards across the facility.

Team Supervision

• Manage and guide housekeeping staff, pantry boys, and other soft service personnel.
• Conduct regular training and performance reviews.

Vendor Coordination

• Liaise with third-party vendors for pest control, laundry, and other outsourced services.
• Verify vendor compliance with contractual obligations and quality standards.

Budget & Inventory Control

• Assist in preparing budgets for soft services.
• Monitor consumption of cleaning materials and pantry supplies; maintain stock levels.

Compliance & Safety

• Ensure compliance with health, safety, and environmental regulations.
• Conduct regular audits and inspections to maintain hygiene standards.

Reporting & Documentation

• Maintain daily, weekly, and monthly reports on soft services performance.
• Track attendance and productivity of staff.

Skills & Competencies:

• Strong knowledge of housekeeping and hygiene standards.
• Vendor management and negotiation skills.
• Good communication and interpersonal skills.
• Ability to handle emergencies and resolve issues promptly.
• Proficiency in MS Office and facility management software.

Qualifications & Experience:

• Graduate in any discipline (preferably Hotel Management or Facility Management).
• 8–10 years of experience in soft services within facility management

INCO: “Cushman & Wakefield”